Overall Satisfaction with UltiPro
We use UltiPro for HR, Payroll, Onboarding, Recruiting, Succession Management, and Time Management.
- Succession Management - Easy to use, allows for ranking of candidates, and good BI Reporting capabilites.
- Platform Config allows for customs configs on key pages, good documentation for setup, PC SME's are helpful.
- Workflow configuration - Easy to use and track, BI Reporting is available.
- Platform configuration - Needs to be available on more tabs.
- Customer service - Ticketing is frustrating. Cannot speak directly with an SME without waiting for a call-back on most issues. With ADP, you can speak directly with someone who can help you right away.
- Import Tool - This can be laid out a little differently to allow a 1,2,3 process. The tab order doesn't make sense.
- Consolidating HR administration under a single solution
We combined all former processes into one system, which was vital to ensure data was correct and the same across all functions. We would love to use Onboarding for all of our employee types as previously discussed. HR and Finance can work together better now while "in the same house," and the tracking of employee data has really improved.
Import Tools assistance. I have found this area to be the best when it comes to assistance and SME knowledge. I was worried about support for this area, but I was pleasantly surprised at the depth of assistance I have experienced for the template set up. I also have experienced faster response time in this area from customer support.