Unitrends has the best solution for making backup and recovery simple, fast, and reliable.
June 20, 2016

Unitrends has the best solution for making backup and recovery simple, fast, and reliable.

Michael O'Riley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Unitrends Recovery Series Backup Appliance

We use Unitrends Recovery Series Backup Appliance for our disaster recovery plan. In times of need it has saved time and money. We use it to backup our whole environment for instance servers, file shares, Exchange, SharePoint, and SQL databases. What is really great is you don't need additional licenses to backup different applications.
  • Restoring files, databases, Exchange mail items, and servers. Unitrends has done a great job making the process easy and quick.
  • Configuring backup with their GUI interface is simple.
  • Backups are fast and are compressed nicely.
  • Backups and restore are fully customizable.
  • The process of configuring backup can be complicated for new users.
  • It has saved us with every day file recoverys and a server recovery.
Unitrends gives you a better backup configuration of applications than Acronis. Veeam is a great backup solution but Unitrends out beats [them] by giving you reliable local backups.
It can be difficult to have the correct appliance for environments that increase size quickly.

Unitrends Feature Ratings

Universal recovery
Recovery verification
Business application protection
Incremental backup identification
Deduplication and file compression

Using Unitrends Recovery Series Backup Appliance

2 - IT deparmtent
1 - You need to have someone with base line knowledge of how backup and recovery work.
  • File level backup
  • Virtual machine backup
  • SQL database backup
  • Exchange mail server backup
  • We use a tape drive for archiving vital information that isn't current.
  • We try to use the appliance to its full potential.
It's great a what it does.
Veeam Backup & Replication, Acronis Cloud Backup

Evaluating Unitrends Recovery Series Backup Appliance and Competitors

Yes - Our organization used Microsoft backup and it was limited.
  • Price
  • Product Features
  • Product Usability
Product features is our most important factor. When it comes to a good DR plan you don't want a limited backup solution.
I wouldn't change a thing. I have many different solutions and this is one of the best.

Unitrends Recovery Series Backup Appliance Implementation

Make sure to carefully plan out your backup schedules.
Change management was minimal - Our implementation was smooth.
  • Schedule organization so backups wouldn't interfere.

Unitrends Recovery Series Backup Appliance Support

My only complaint is having to leave message and waiting for an engineer to contact you later. Most of the time I want to speak with support at time of call.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Slow Initial Response
Yes - I never want to be without successful backups.
Yes - Yes it was corrected in a timely manner.
I was having issues with SQL 2014 database backup and discovered there was a bug. The engineers stuck with it and developed a fix. It was a great experience.

Using Unitrends Recovery Series Backup Appliance

Some aspects with the backup appliance can be difficult to use.
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
Requires technical support
Lots to learn
  • The GUI is easy to use.
  • File recovery is super easy.
  • Excluding file types from backups.
  • The backup schedule can be difficult to work with.