Overall Satisfaction with Verint Workforce Management
Enables our organization to plan and forecast our scheduling needs for our business and management to meet our Service Levels and key KPIs.
- Reduced AHT
- Reduced Silence/Call Avoidance
- Increased FCR (first call resolution)
Loved the Calabrio Reporting. Dislike the timezone Greenwich in Verint. Reports only show in Greenwich time instead of user timezone.
Do you think Verint Workforce Management delivers good value for the price?
Are you happy with Verint Workforce Management's feature set?
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Workforce Management again?
Forecasting has impacted our business a lot. We are able to accurately forecast our business needs.
I and most associates utilize the mobile application to view their schedules, time requests, and overtime notifications.
Well suited scorecards to utilize for agents, ability to sync Verint and Cisco sometimes miscalculate KPIs.