Very advanced feature set - Sometimes too advanced, which might be good depending on who's using it
December 30, 2023

Very advanced feature set - Sometimes too advanced, which might be good depending on who's using it

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Vimeo Enterprise

Overall Satisfaction with Vimeo Enterprise (Vimeo Livestream)

We use Vimeo as a livestream solution to our custom website & app for students to access one-way livestreams inside the classroom. We currently have about 50 students, and 4 teachers. A Vimeo login is provided to each teacher and they can start the livestream on their own without additional technical assistance, which has been helpful - but also we appreciate that Vimeo has an OBS connection for more advanced users.
  • Embed & Livestream permissions
  • Download protection
  • Advanced livestream & multi-cam options
  • User interface sorely needs more simplicity and accessibility
  • It's been vital to the platform, as, without Vimeo Livestream, there'd be no classroom and thus no product

Do you think Vimeo Enterprise delivers good value for the price?

Yes

Are you happy with Vimeo Enterprise's feature set?

Yes

Did Vimeo Enterprise live up to sales and marketing promises?

Yes

Did implementation of Vimeo Enterprise go as expected?

No

Would you buy Vimeo Enterprise again?

No

It's not user-friendly and takes an experienced professional to use. If someone is going to use Vimeo Enterprise, they might as well just set up their own system via private servers, they need that level of proficiency/understanding of how to get Vimeo set up.

Vimeo Enterprise (Vimeo Livestream) Support

Generally Vimeo is fast to respond to support tickets with more or less the answer to the question/problem with documentation and clarity in the answer. Usually only takes on message to solve the issue.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Quick Initial Response
Difficult to get immediate help
No - volume and use case doesn't warrant a purchase for premium support

Using Vimeo Enterprise (Vimeo Livestream)

The layout is inconsistent for different parts of the platform, it takes a very long time to find specific settings. Labels aren't clear sometimes - not to the first-time/average user. They actually just changed the interface with zero warning or tooltips and had to contact support to get it back to the version our teachers are familiar with.
ProsCons
Well integrated
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Inconsistent
Slow to learn
Cumbersome
Lots to learn