Overall Satisfaction with Vision Helpdesk
My organization was using Vision Helpdesk as an internal ticketing system. We found that several of our departments had a lot going on with different tasks and projects and management needed a way to keep track of what needed to be done and where different projects and tasks were in their life cycle. Tasks and projects were submitted, assigned, and organized to different assets.
- It's very affordable
- Vision Helpdesk has a lot of customization options
- Vision Helpdesk has a lot of features
- Vision Helpdesk has very little out of the box configurations. Almost everything has to be touched by someone.
- While it has a lot of options, it's not that simple to integrate with other platforms.
- Vision Helpdesk worked for a time when our company had someone who could help manage and organize it. Once that person left earlier this year we stopped using it.
Do you think Vision Helpdesk delivers good value for the price?
Yes
Are you happy with Vision Helpdesk's feature set?
Yes
Did Vision Helpdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Vision Helpdesk go as expected?
No
Would you buy Vision Helpdesk again?
No