On par with similar solutions
November 04, 2021

On par with similar solutions

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

It is being used across the entire company as an all-in-one communication application. It has replaced standalone softphones as well as chat/instant messaging clients. It has simplified users' workflow. Previously we were using three disparate clients and messages could be lost; now we have a single pane of glass for all of our communication needs.
  • Meetings
  • Softphone client
  • Messaging
  • Visual voicemail
  • Stability
More streamlined than Skype but pretty similar in functionality to Microsoft Teams
Support has been solid.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

It's pretty easy to use. Sometimes it has some weird performance issues, but updates have resolved most of them.
It seems to work just as well as other all-in-one communication clients.

Webex App Feature Ratings

Scheduling
7
Mobile Access
9
Search
9
Chat
8
Notifications
4
Discussions
7
Surveys
8
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
7
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated