Item: Webex App
Rating: 9
Author: Richard Pidcock

Use Cases and Deployment Scope

Webex App is used as an instant messaging platform for internal communication in addition to business-to-business communications. Another important function is the ability to screen share with the Webex App, however we have found a limitation in the ability for users to request control. The ability to request control is an important function that we are currently not able to make use of. I most like the ability to instantly communicate (i.e. instant message) with outside business partners.

Pros and Cons

Ad-hoc meetings
Spaces (including outside business partners)
Like the app integrations

Screen sharing (requesting control)

Return on Investment

Eased meeting coordination
Cannot request screen control

Support Rating

At times we have engaged with Cisco TAC for support with the Webex App and I feel like the support level is not as high as it should be.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Usability

Overall usage of the Webex App is good. I don' know that I would rate anything as a 10 because 10 indicates perfection and I don't think anything meets that level of excellence. With the exception of minor issues, Webex App overall performs very well. Additionally I believe Cisco is putting the necessary development into the Webex App to overcome any deficiencies.

Likelihood to Recommend

Webex App is great for enabling collaborations between multiple people and businesses. The ease of scheduling and joining meetings makes it well suited for businesses of all kinds. In addition to meetings, spaces is a great tool to allow ad-hoc communications. Our organization uses spaces as an ad-hoc method of bringing a group of people together for outage scenarios.

Webex App is very good, but not perfect!

Overall Satisfaction with Webex App