Webex App is very good, but not perfect!
November 04, 2021

Webex App is very good, but not perfect!

Richard Pidcock | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Webex App is used as an instant messaging platform for internal communication in addition to business-to-business communications. Another important function is the ability to screen share with the Webex App, however we have found a limitation in the ability for users to request control. The ability to request control is an important function that we are currently not able to make use of. I most like the ability to instantly communicate (i.e. instant message) with outside business partners.

Pros

  • Ad-hoc meetings
  • Spaces (including outside business partners)
  • Like the app integrations

Cons

  • Screen sharing (requesting control)
  • Eased meeting coordination
  • Cannot request screen control
At times we have engaged with Cisco TAC for support with the Webex App and I feel like the support level is not as high as it should be.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Overall usage of the Webex App is good. I don' know that I would rate anything as a 10 because 10 indicates perfection and I don't think anything meets that level of excellence. With the exception of minor issues, Webex App overall performs very well. Additionally I believe Cisco is putting the necessary development into the Webex App to overcome any deficiencies.
Webex App is great for enabling collaborations between multiple people and businesses. The ease of scheduling and joining meetings makes it well suited for businesses of all kinds. In addition to meetings, spaces is a great tool to allow ad-hoc communications. Our organization uses spaces as an ad-hoc method of bringing a group of people together for outage scenarios.

Webex App Feature Ratings

Project Management
9.0
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
9
Search
Not Rated
Visual planning tools
Not Rated
Communication
7.8
Chat
8
Notifications
8
Discussions
8
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
7
File Sharing & Management
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

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