Item: Webex App
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Webex as our meeting and collaboration tool for all employees across the organization. We also use it for video conferences between all staff too. And, meetings with external contacts and vendors. It builds on top of the Cisco VOIP phone system we use and works fantastic for all of our collaboration needs.

Pros and Cons

Video conferencing.
Video and audio meetings with internal and external contacts.
Screen and document sharing.
Training opportunities.
Remote support for staff in-office and at home.

Calling into a Webex from a cell phone is problematic and difficult due to dial options required post call in.
screen share options for video conferences are not fully baked yet. some enhancements are needed to set video layout options from the presenter perspective.
tool bar options are a bit clunky to navigate.

Return on Investment

Very positive, especially during the pandemic we expanded very easily with Webex as needed without major deployment nor significant cost.
Easy to deploy once you already have other Cisco telephony services.
Easily scalable during growth or pandemic needs.
Enables us a better video conference experience than before.

Alternatives Considered

Microsoft Teams, GoToMeeting and Zoom

Webex when you layer it on top of Cisco VOIP and have QOS for voice provides better video and audio quality well beyond any competitor. You also get guaranteed service for both if you tag your voice packets on the network. If you also add Webex Video Mesh (no extra cost) on-premise you can get 1080p video and audio quality for video conferencing needs. This enables the best experience when wanting to share live streaming [with] internal and external parties.

Support Rating

We have had near-zero support issues with Webex since we started using this 4 years ago. Deployment of the client, user training, education, and post-deployment support [has] been easy to handle and resolve. Creating, modifying, joining, and administering Webex meetings and scheduling is easy to do and [has] proven pretty easy to train staff and third parties to join and use.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Microsoft Teams, GoToMeeting, Zoom

Usability

Like all software it is feature-rich, easy to use and easy to roll out to staff and third party users. As technology and collaboration changes so do the needs of tools like this. There are some video conference options as a host/administrator this doesn't have yet. But hope Cisco is working on. Cisco has a monthly release cycle of enhancements so never know what changes are coming forward in the next 3-12 months.

Likelihood to Recommend

Staff meetings, video conferences, and large group meetings this is the best application out there for collaborating. For planned and scheduled meetings this works great too. Video and audio quality when you have a full-service Cisco environment this works great in. For non-Cisco telephony businesses, this may not be the best solution for all collaboration requirements. as this better works with all Cisco configurations. For quick ad-hoc meetings, other platforms can be as good or better suited depending on needs. Webex is a little more expensive than competitors from my perspective but again we have other Cisco systems so this works well with them. And, having other Cisco products does help drive the per-user cost down on purchase and renewal.

Enterprise collaboration for everyone

Overall Satisfaction with Webex App