Webex the collaboration king! | TrustRadius

Use Cases and Deployment Scope

Last year we migrated form Jabber over to Webex app where it allowed our organization end users have a clean efficient all in one solution to our IM, presence and calling needs. The adaptability over from jabber to webex was seemless and our user engagement and productivity and improved dramatically.

Pros and Cons

Able to search through directory at the top
Joining your personal meeting at the same app
In app calling

Able to share and remote control in IM messages and not having to open a meeting when in a group
Improve loading and running speed, the app feels heavy

Return on Investment

No longer requiring multiple apps (zoom/ms teams)
Still relying on internal polling options (non webex)

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Workzoom, Microsoft Teams, NICE Engage Platform

Likelihood to Recommend

Being able to jump into my meetings whilst talking in a space with users.
External app's like slido for polling requiring PPI/HPI access.

Cisco Products Used for Hybrid Work

Cisco Webex Room Series
Cisco Meraki Wireless Access Point

Organizational Challenges Faced

End user training and adaptability

Impact on Organizational Challenges

Moving 2k users remotely for our call center was a massive work lift, however cisco support was able to make this seemless.

Hybrid Work Experience

N/a