Item: Webex App
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Webex App as designed, to have video conferences with clients. We also use the 'request remote access feature' if there are any troubleshooting needs that our clients need. It is nice to have that feature because it helps the clients understand what we are doing as they watch us troubleshoot on their screens.

Pros and Cons

Video conference
Audio
Remote access

Remote access speed
Audio quality
Visual quality

Return on Investment

Access to help clients troubleshoot
Fast communication
Collaboration made easier

Cisco Products Used for Hybrid Work

Webex App

Hybrid Work Experience

It is helpful to communicate with work-from-home or hybrid colleagues and collaborate.

Alternatives Considered

Zoom and TeamViewer

I like to have Webex App as my second choice after TeamViewer because of how much faster it is to move the cursor when I have remote access to a client's computer. I like Webex App because I don't have to be on a separate call and use another app to remote in.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

TeamViewer, Zoom Contact Center, Cisco AnyConnect

Likelihood to Recommend

I mainly use the Webex App for video conferencing, which, in that case, is good and has good video resolution. There are times when I am in a video conference call and the client needs help with troubleshooting and I can request access of their computer to help, in those case, the cursor can be very slow and not respond well.

Webex App review

Overall Satisfaction with Webex App