WebEx Meetings - Great experience
Updated August 28, 2023

WebEx Meetings - Great experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

It eases our conference calls especially when there is a need for screen sharing and giving access to others. We use video calls throughout our meetings and there is no lag and the calls are clear throughout. It's easy to share the link with our clients and prospective clients and boosts our relationship with them.
  • When getting into conference calls with software customer support, there are lots of cases where I need to grab a client's machine access, so it is very handy in those times.
  • It's one place where chatting, calling, screen sharing, grabinb/giving access works seamlessly.
  • Link can be easily shared and can be used from trusted parties.
  • No choppiness in the call especially with the video.
  • Files can be easily shared between the parties.
  • File size needs to be less than 10 MB, so larger files cannot be sent.
  • Its expensive compared to the competitors
  • Sometimes UX is really confusing from the admin side of settings.
  • Definitely has provided higher satisfaction levels with my clients as I can readily jump into client's machines and solve the problems right away.
  • Sales calls are effective with face to face meetings
  • Files can be shared
  • Cost is high is the negative impact.
  • GoToWebinar
GoToWebinar is more expensive than WebEx Meetings for our needs. Also the number of participants cannot be more than 50 on the subscription that was matching WebEx. We found video calls using GoToWebinar was breaking even though we had strong bandwidth. So, WebEx stood out of GoToWebinar for sure and choosing this was a no brainer.

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

It is well suited for all meetings, debugging sessions where remote assistance is needed, sales calls etc. It is extremely well suited for video calls where face-to-face interactions are mandatory. It is less suited if huge files need to be shared. If the number of participants is more than 100, then a different subscription is needed, so it might not suit the small business.

Webex Meetings Feature Ratings

High quality audio
8
High quality video
8
Low bandwidth requirements
2
Mobile support
4
Desktop sharing
8
Whiteboards
8
Calendar integration
8
Meeting initiation
7
Integrates with social media
8
Record meetings / events
7
Slideshows
8
Live chat
8
Audience polling
8
Q&A
7
User authentication
7
Participant roles & permissions
8
Confidential attendee list
8