Webexpenses: does the job, but not that fun to use
November 02, 2021

Webexpenses: does the job, but not that fun to use

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

Webexpenses is used across the whole company. We use it for expense management, allowing employees to easily submit and receive reimbursement for their professional expenses.

Pros

  • Automatic approval of expenses within policy.
  • Providing a record of past expenses.

Cons

  • The UI for submitting a claim is quite painful – when attaching a receipt you always get an error dialog box rather than this being abstracted away.
  • The receipt upload functionality sometimes fails to work due to 'security problems', but then works fine when you try to re-upload a second time.
  • Submitting an expense will fail because you have missed a field in the form, but this won't be made obvious – meaning that you need to spend painful seconds hunting for the missing input.
There are some very basic UI problems with the tool. Failure states occur during expected operations (e.g. attaching a receipt to a claim), and empty fields that cause an inability to submit are not called out clearly. For the end user, it is a pretty painful, frustrating experience.
We use Webexpenses to automate expense approval when the expenses are within policy, and also to streamline the reimbursement process by ensuring that all relevant information is provided upfront.

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

No

Workday Cloud Platform, Google Workspace (formerly G Suite), Jira Software
For expense management, Webexpenses is fine but not extremely pleasant for the end user, as it creates regular frustration.

Comments

  • Nadia Hilaly | TrustRadius Reviewer
    Nadia Hilaly
    (Vendor Representative) commented 3 years ago
    Hi there, Thank you for leaving us a review. Your feedback and concerns are important to us. Please may I ask that you get in touch with our support team at support@webexpenses.com to help assist you with the security problem you're facing with the receipt upload? This should simply be a case of changing the properties of the uploaded receipt from PDF to image. We look forward to hearing from you. Thanks and regards, Nadia from your Webexpenses team

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