Not happy.
December 11, 2023
Not happy.
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- EMR
Overall Satisfaction with WebPT
Their customer service needs a lot of improvement. They overcharged me and they refused to repay me. They advised me to put my massage therapists as providers in the system and then they charged me as licensed providers. My assigned specialist stopped communicating with me when I started complaining. Very disappointing. And on top of that, their uploading time is very slow.
- Their format and drop down options are convenient
- The layout of the Eval is clear
- The notes are catered for physical therapists.
- Loading time needs to be faster. Its too slow.
- Customer service should be clear and concise.
- Training system needs to be more simple and more efficient.
Do you think WebPT delivers good value for the price?
No
Are you happy with WebPT's feature set?
No
Did WebPT live up to sales and marketing promises?
No
Did implementation of WebPT go as expected?
No
Would you buy WebPT again?
No