Not happy.
Updated May 01, 2025

Not happy.

Christian Olivares | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • EMR

Overall Satisfaction with WebPT

Their customer service needs a lot of improvement. They overcharged me and they refused to repay me. They advised me to put my massage therapists as providers in the system and then they charged me as licensed providers. My assigned specialist stopped communicating with me when I started complaining. Very disappointing. And on top of that, their uploading time is very slow.

Pros

  • Their format and drop down options are convenient
  • The layout of the Eval is clear
  • The notes are catered for physical therapists.

Cons

  • Loading time needs to be faster. Its too slow.
  • Customer service should be clear and concise.
  • Training system needs to be more simple and more efficient.
  • they were just for notes

Do you think WebPT delivers good value for the price?

No

Are you happy with WebPT's feature set?

No

Did WebPT live up to sales and marketing promises?

No

Did implementation of WebPT go as expected?

No

Would you buy WebPT again?

No

If you have a low caseload and you have time to do notes, WebPT is good for you. But if you have a lot of patients, don't use it. Loading time is just too slow. Takes too long. Customer service is not great. Very bad.

WebPT Feature Ratings

Call Follow-up and Quality Assurance ()
Not Rated
Physical Therapy Software
6.9
Electronic Medical Records (EMR)
8
Patient Invoicing
8
Treatment Plan Management
8
Patient Notes
7
Patient Progress and Reports
7
Insurance Verification and Authorization
1
Integration with Diagnostic and Imaging Systems
8
HIPAA Compliance and Data Security
8

Using WebPT

4 - Front Desk and PT
  • Notes
  • being able to store notes through the computer
  • paperless system
  • electronically sending notes
  • easy access to EMR
upset with customer services

Comments

  • Heather Blackwell | TrustRadius Reviewer
    Heather Blackwell
    (Vendor Representative) commented 2 years ago
    Thank you this candid feedback, Christian. We're passionate about helping PTs achieve greatness in practice, and your insights show where we can grow to improve. We’re committed to investing in ongoing training for our customer service teams to ensure clear, responsive communication. We’re also focused on proactively monitoring and optimizing our system performance to minimize loading times and frustrations. We will be continuously evolving our policies and practices to better serve our members in the future.

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