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Wingman, ensures our team is aligned and has visibility to customer voice
December 09, 2022

Wingman, ensures our team is aligned and has visibility to customer voice

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wingman

We use it to record sales calls. Automate note taking, and as needed, use it for documentation to share with other team members of what we are hearing from customers in the front lines. We also use it for rep coaching and to show best practices to other teams within sales and beyond.
  • Call recording automated super seamless
  • Integration with other CRMs and calendaring solution
  • Audio to text functionality is great
  • responsive support
  • The AI functionality can be done better
  • Automating the note taking to fields in Salesforce
  • AI that converts voice to text could be improved
  • Shorten the time of ramp by 2 weeks
  • Simplified coaching of reps
  • Made it easier for managers to provide feedback to reps
  • Makes it convenient to share what customers are saying with other departments (product, leadership, etc.)
Wingman does the fundamentals or basics of conversational intelligence as good as any other company or vendor.

Do you think Clari Copilot delivers good value for the price?

Yes

Are you happy with Clari Copilot's feature set?

Yes

Did Clari Copilot live up to sales and marketing promises?

Yes

Did implementation of Clari Copilot go as expected?

Yes

Would you buy Clari Copilot again?

Yes

If you need it for the fundamentals or basics such as note taking, call recording, ability to go back and view your calls to improve then it's a fantastic solution. If you're hoping for the AI to automate the note taking process where it automatically captures the fields your company wants you to track then I would steer away