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Epic Support!
July 07, 2020

Epic Support!

Chantel Soumis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WordStream Advisor

I originally used WordStream because I was invited to one of their events at Google's HQ in Chicago and it was informational and exciting. The tool seemed extremely efficient in managing intelligent decisions for Search Engine Optimization and for Paid Per Click campaigns for Google and Bing. It provided excellent suggestions to optimize our ad spend and bid competitively within our PPC/SEM approach.
  • The software was very user friendly.
  • We utilized a premium membership to secure monthly support and their team was so kind and supportive!
  • It was nice to have all of our ad campaigns within one tool versus managing Bing and Google separately.
  • The monthly reports were AWESOME to present to clients and leadership!
  • This is definitely not for a beginner and require knowledge on how PPC/SEM campaigns are run unless you purchase the premium support package that includes a dedicated representative to which they are very helpful.
  • We had some serious tracking issues and were unable to effectively track the clicks to our website. Because of this, I had to start from scratch and decided not to use WordStream.
  • Unfortunately we were not able to track effective click throughs although we investigated it on multiple occasions...
  • The amount of traffic to our website was a huge success, so at least that was a neat trend to see!
Absolutely AMAZING! The team was so supportive and I even reached out to the CEO on one occasion because of the exceptional support I was receiving.

Do you think WordStream Advisor delivers good value for the price?

Yes

Are you happy with WordStream Advisor's feature set?

Yes

Did WordStream Advisor live up to sales and marketing promises?

Yes

Did implementation of WordStream Advisor go as expected?

Yes

Would you buy WordStream Advisor again?

Yes

I sincerely loved working with the team at WordStream. The speakers at their events are extremely knowledgable and filled with personality which made working through the issues more of a treat than a disaster. This is a great tool if you have the budget to put into your campaigns and you set everything up appropriately from the get-go. When I started using the solution, I was NOT knowledgable on paid approaches and may have done more harm than good.