Item: Wrike
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

I use Wrike to manage virtual event preparation and production, to track project status across a number of operations, and to ensure other employees are fulfilling their tasks. Wrike allows me to easily manage events that are supported by a number of staff and AmeriCorps VISTA members without needing to individually check in on the status of each event; I can easily go to the event folder or project and see the status. It also helps us to standardize practices across our different programs and departments, as we create templates that are then duplicated for each event or project.

Pros and Cons

Customization of task titles, blueprints, and task status
Integrations with Box and Outlook and the ability to email tasks and folders
Ability to view task lists in a number of different ways (by date, by title, by active status)

Accessibility. It is near unusable for any user that employs a screen reader or other assistive technology. Wrike's inaccessible nature is the biggest reason we are considering a switch to a different project, despite being overall happy with its features.
Ability to duplicate tasks and keep subtasks attached to the duplicated task

Return on Investment

Allows for more efficient communication, with increases our capacity to implement processes

Key Insights

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

I wasn't involved with the implementation phase

Would you buy Wrike again?

Yes

Other Software Used

Microsoft 365, Zoho CRM, SurveyMonkey

Likelihood to Recommend

Wrike is great for laying out tasks and folders to create SOPs; we have used it with great success to standardize the way we prepare and plan for virtual and in-person events across a variety of departments and programs. It is also great for supervising employees and checking in on task statuses in one central place. And it functions well for the basic use of daily, weekly, and monthly task lists. Wrike is terrible if you have employees who use assistive technology. It is very clear that accessibility is not a priority for its developers - you can find requests for improved accessibility in the support forums dating back years, almost none of which have been resolved - and that impacts our operations, as not being able to have all staff use the same project management platform causes confusion in our processes.

Good for project management but terrible for accessibility

Overall Satisfaction with Wrike