TrustRadius
Great Tool Great Company
https://www.trustradius.com/sales-performance-managementXactly IncentUnspecified8.4159101
Matthew Smith profile photo
June 02, 2016

Great Tool Great Company

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Xactly Incent

Xactly Incent is being used globally for our cloud sales portion of our company. Our plans are fairly complex and the first year we definitely had a sharp learning curve while getting up and running but now we have a great understanding of the system and can leverage its flexibility to our advantage.
  • Xactly Incent gives you great flexibility to create plans that fit your company’s needs.
  • Xactly Incent can be customized by an internal team person without consultants etc. So changes can be made in minutes not weeks.
  • Xactly Incent can be managed by one or two people (depending on the user base).
  • Xactly Incent's IT support is amazing with quick turn around times, super knowledgeable, and friendly.
  • Some of Xactly Incent features are not as easy to understand.
  • The flexibility to create plans that fit our company's needs and change them if needs during the year allowed us to incent correctly to achieve the best possible outcome with our sales teams.
Mid-sized companies or companies with more simple plans will love it.

Xactly Incent Support

The Support team is very fast and knowledgeable. I can't say a bad thing about them.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes most bugs were fixed on the spot with very few needing to wait for the monthly update.
We had a payroll deadline during a weekend and could not get our data loaded. They got our data loaded over the weekend so we could make our deadline. They were always their with a smile.