Great Tool Great Company
June 02, 2016
Great Tool Great Company
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Xactly Incent
Xactly Incent is being used globally for our cloud sales portion of our company. Our plans are fairly complex and the first year we definitely had a sharp learning curve while getting up and running but now we have a great understanding of the system and can leverage its flexibility to our advantage.
Pros
- Xactly Incent gives you great flexibility to create plans that fit your company’s needs.
- Xactly Incent can be customized by an internal team person without consultants etc. So changes can be made in minutes not weeks.
- Xactly Incent can be managed by one or two people (depending on the user base).
- Xactly Incent's IT support is amazing with quick turn around times, super knowledgeable, and friendly.
Cons
- Some of Xactly Incent features are not as easy to understand.
- The flexibility to create plans that fit our company's needs and change them if needs during the year allowed us to incent correctly to achieve the best possible outcome with our sales teams.
Xactly Incent Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes most bugs were fixed on the spot with very few needing to wait for the monthly update.
We had a payroll deadline during a weekend and could not get our data loaded. They got our data loaded over the weekend so we could make our deadline. They were always their with a smile.
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