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Well rounded customer contact platform
April 23, 2021

Well rounded customer contact platform

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Advanced

Overall Satisfaction with Zendesk Chat (formerly Zopim)

Zendesk was used to replace Talkdesk in our company.

We were looking a platform that worked across phone, email and chat while integrating with our internal platform.
  • Accessibility
  • Ease of access
  • Usability
  • Chat
  • Ability to personalise
  • Price
  • Functionality
  • Accessibility
  • Remote access
  • Improvement in customer outcomes
  • Ability to communicate with customers 24/7
  • Ease of use
Significantly better. Better options for AI chat. More fully featured product.

Do you think Zendesk Chat delivers good value for the price?

Yes

Are you happy with Zendesk Chat's feature set?

Yes

Did Zendesk Chat live up to sales and marketing promises?

Yes

Did implementation of Zendesk Chat go as expected?

Yes

Would you buy Zendesk Chat again?

Yes

We used and implemented Zendesk while working from home. It bedded in well, with minimal interruption to BAU. All colleagues were able to use it within a short period with minimal downtime. Would recommend to any small/medium business implementing a contact platform within their business.