Zendesk Sell moved our sales department from a paper based model to an automated solution
April 26, 2022
Zendesk Sell moved our sales department from a paper based model to an automated solution
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk Sell (formerly Base CRM)
Tracks all of our sales leads. Multiple prospects can be related to their company and deals can be organized by a salesperson. The notes feature provides an area to store information not found in emails. Salespeople don't need to call each other to get details of a deal. Everything is in Zendesk Sell for easy access.
- Splits deals by sales person.
- Total possible revenue in the pipeline.
- Store all email in one deal, regardless of source.
- Creation of a deal from outlook (add-in).
- Add tasks to outlook calendar.
- Summary display deals by stage.
- Automated leads from paper lists to data lists.
- Reduced time needed for sales meetings. All details already in Zendesk Sell. No need to discuss.
The contact management system is better and the association between contacts and deals is a big improvement. Tracking emails in addition to notes is an improvement.
Do you think Zendesk Sell delivers good value for the price?
Yes
Are you happy with Zendesk Sell's feature set?
Yes
Did Zendesk Sell live up to sales and marketing promises?
Yes
Did implementation of Zendesk Sell go as expected?
Yes
Would you buy Zendesk Sell again?
Yes