Item: TriNet HR Platform
Rating: 1
Author: Scott Fricks

Use Cases and Deployment Scope

We are a small 8-team member business. We did our own payroll for years but finally decided that dealing with forever changing governmental regulation was no longer feasible nor with our time. We began to use Zenefits in the fall of 2020 and despite a rocky start, we forged on and turned payroll over to them completely.

Return on Investment

Zenefits is costing us hundreds of dollars (at a minimum) each month because they can't calculate payroll correctly and you can't reach them to correct it.
We have to manually calculate taxes and prepare tax forms.

Alternatives Considered

ADP is more expensive but Zenefits will create a huge net loss to us in the end.

Key Insights

Do you think TriNet HR Platform delivers good value for the price?

Are you happy with TriNet HR Platform's feature set?

Did TriNet HR Platform live up to sales and marketing promises?

Did implementation of TriNet HR Platform go as expected?

Yes

Would you buy TriNet HR Platform again?

Other Software Used

QuickBooks Desktop Enterprise, Microsoft 365 Business Premium

Likelihood to Recommend

They can't get payroll numbers correct, nor can you get ahold of them to fix these issues. Emails go without reply and they have no phone support at all. Repeated attempts at contact go without a response, and, as they ACH all payroll numbers, you must put a stop payment on each transaction each month creating a HUGE mess.

Avoid Zenefits!

Overall Satisfaction with Zenefits