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Poor client refund policies
November 27, 2019

Poor client refund policies

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZipRecruiter

We went to ZipRecruiter because of their ads, and because we thought they could bring us better applicants. We subscribed for 3 months, and 90% of candidates had zero relevant experience. I called 1 day after our auto-bill to cancel and they informed me, per the terms of our service contract, that there are no balance refunds. Terrible client service.
  • Great advertisements.
  • Client support (except for billing).
  • Poor quality of candidates.
  • Upcharges to "optimize ads."
  • A poor refund policy.
  • We've seen zero return on investment.
We called last month, and wanted to cancel. We called 1 day after the auto-bill for 10/15 /19 to cancel, and were informed, per the terms of our service contract, that there are no balance refunds. Terrible client service.

Do you think ZipRecruiter delivers good value for the price?

No

Are you happy with ZipRecruiter's feature set?

No

Did ZipRecruiter live up to sales and marketing promises?

No

Did implementation of ZipRecruiter go as expected?

Yes

Would you buy ZipRecruiter again?

No

ZipRecruiter may be good for white collar or skilled technical jobs, but not so much for hourly workers.