Zoho Social, for all your social media needs.
May 30, 2021

Zoho Social, for all your social media needs.

Tom skerratt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

We use Zoho Social for Social media upkeep, mainly scheduling of posts and analysis of our performance. It has helped us communicate better as we can share posts to a chat and talk about them before posting.

Pros

  • Collaborating on work
  • Analytics

Cons

  • Viewing the post you're writing up from the customers perspective on their feed. [I believe we] can't do this at all.
  • Simplified workload
  • Cost effective

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

For the basic tools we need, ( analytics / scheduling posts and general maintenance of social media channels), Zoho Social does all of this perfectly. No complaints.
Not had any experience of support yet as all tools are simple to use and explained to a satisfactory level.
Fantastic for general maintenance and upkeep of social media channels, website itself runs very smooth too. Analytics is interesting and straight to the point, gives me all the data I need.

Zoho Social Feature Ratings

8.5
Sentiment analysis
9
Broad channel coverage
8
8.0
Content planning and scheduling
8
Audience targeting
7
Content optimization
9
8.5
Automated routing and prioritization
9
Customer interaction histories
8
7.0
Lead generation
7
Content marketing
7
10.0
Twitter
10
Facebook
10
LinkedIn
Not Rated
Google+
Not Rated
Instagram
10
8.0
Campaign success analytics
10
Competitor analysis
6
8.5
Role-based user permissions & privileges
7
Mobile access
10

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