TrustRadius
Save time and improve the quality of support
https://www.trustradius.com/help-deskZoho DeskUnspecified7.839101
Alexis Correa profile photo
November 21, 2017

Save time and improve the quality of support

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version

Free

Overall Satisfaction with Zoho Support

Zoho Support has been very important for the quality of the support that I present to my clients. I work with clients who regularly forget their passwords but that's no problem because they have a notification on their device and we both save time for example on the reset process.
  • Quality support information
  • Help desk for my clients
  • It is an easy and friendly way to provide help to the needs of my clients
  • Traceability of everything related to the support of my clients
  • It helps me organize my company
  • Quality that makes your company look great
  • The change from free to payment seems a bit high for small businesses but the features are excellent.
  • It is a very complete software. The improvements have been great.
  • The communication with the company has always been excellent. I do not remember having issues.
  • The presence of my services has improved
  • Save time on tasks that were very recurrent (reset passwords)
  • Share help articles with my clients
  • Receive positive feedback from my clients
  • New clients
[It's well suited to] Give support to your customers. It is excellent. The clients learn to make requests, they are organized to be taken care of and they are always satisfied and very surprised. They do not expect you to have such a powerful tool. I have been recommended many times for the quality and organization of the answers given.

Zoho Desk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
Email support
10
Help Desk CRM integration
10