Customer Verified
Top Rated
Score 8.4 out of 10
Top Rated


What is Zoom?

Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
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Recent Reviews


8 out of 10
December 08, 2022
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
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Quick review for Zoom -

7 out of 10
December 02, 2022
Super easy way to meet with collages. Also very useful tool to participate into training sessions. Avoiding to spend thousand of dollars …
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Zoom is still the best

10 out of 10
November 24, 2022
Zoom has changed the landscape of our work in America and in my own organization. We used Zoom before the pandemic and it was a great way …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (689)
  • High quality video (698)
  • High quality audio (696)
  • Meeting initiation (677)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
Information Services Managers uses Zoom Exclusively: User Review
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
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View all pricing

Add-On Zoom Translated Captions


per month per license

Add-On - Zoom Whiteboard


per year



per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Zoom: More than Meetings
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Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8.1Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

8.3Avg 8.2

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.1Avg 8.3

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.2Avg 8.3

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.1Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

4.1Avg 8.2

Call Management

Customized phone system settings

5.2Avg 8.5

Mobile apps

Apps are compatible with mobile devices.

6.7Avg 9.1

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

4.4Avg 7.5
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

Zoom: More than Meetings

Zoom Integrations

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

Webex Meetings, GoTo Meeting, and BlueJeans Meetings are common alternatives for Zoom.

Reviewers rate Desktop sharing highest, with a score of 8.8.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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View all alternatives
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