Zooming Past the Competition
Dylan Smith | TrustRadius Reviewer
October 15, 2019

Zooming Past the Competition

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom

We are currently implementing Zoom as our division-wide communication platform. Zoom is going to replace our archaic phone system, our outdated conference rooms, and provide efficiency through better helpdesk service.
  • Innovation.
  • Listening to customer needs.
  • Integration integration integration!
  • User-friendly interface.
  • User analytics.
  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
  • Improved collaboration.
  • Faster response from IT.
  • More comfortable chat environment.
  • Meeting rooms we can take pride in.
Luckily, my manager has experience with Zoom Rooms and was able to show me the ropes. Zoom Rooms are incredibly versatile. What I really believe makes these rooms better than the older technology is simple: Customization. It's not just a blank screen, you can put slideshows on so that when clients walk by they are given a feeling of professionalism from your organization. Videos can be set to start when before the meeting to clear white noise and to build up to the meeting or event. I also believe that signage can be integrated into Zoom to show when meetings are and who has the meeting scheduled to prevent confusion and, "Oh, I didn't know you had this room reserved." scenarios.
Again, customization is the key feature here. We're moving over from an older phone system right now. Instead of having to have others administer the system, we're able to build phone trees and structures from the ground up, provide customized forwarding, customize prompts if we desire, and administer users without having to go through a third-party system.
I honestly believe that Zoom is on the right path to be the future leader in business communications. From my experience, zoom really does listen to its users. In my company, we have some users who aren't as computer savvy as others, and yet they're able to pick up Zoom without issue. Being an all-in-one type of communications platform, Zoom helps users transition from the many solutions they already use to Zoom. Chat, phone, meetings, support. Just Zoom. Instead of looking for this application for this or for that, you just have to find Zoom. I'm excited to see future developments from this company.

Zoom Feature Ratings

High quality audio
8
High quality video
8
Low bandwidth requirements
Not Rated
Desktop sharing
10
Whiteboards
Not Rated
Calendar integration
9
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
10
Slideshows
10
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated