The Zoom product is great, but the billing and customer service is on the opposite side of the spectrum

Although Zoom provides a quality product, and I would normally give a higher rating than I did, Zoom lacks in billing and customer support. Zoom has focused on the onslaught of its privacy issues and has diverted its attention to this issue. In doing so, users that have issues with subscriptions are left fending for themselves. Billing and customer support are lacking, and users are faced with emails that go unanswered. When attempting to call in, long waits of being placed on-hold occur, only to be answered by their answering service. With the recent onslaught of online needs, the business practices of Zoom have failed. Numerous accounts of someone having paid for a business or pro account has ended up reverting down to a basic subscription. This reversion results in numerous problems, one of which is the inability to hold meetings longer than 40 minutes.