Zoom Contact Center Review
March 21, 2024
Zoom Contact Center Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoom Contact Center
Zoom Contact Center sits right in the center of our business model! We take live calls from our clients and provide on-demand services. We had call quality issues (degraded voice quality, frequent downtime) with our previous carriers that frustrated our staff and customers. These issues are not present on the ZCC.
- Quality, both the app and service are of high quality
- Customer service, Zoom responds very quickly
- Customization, I can design the call center to my liking with a plethora of options
- The Teams dashboard for monitoring agents needs some customization options.
- Friendly names, I would like to be able to name a number and when it rings you can see the name of the number.
- Point flows at flows would be nice, instead of flows to queues only.
- Agents are confident in the system. We deal with highly stressful situations. When systems don't work well the agents lose trust in app and do not want to deal with it.
Do you think Zoom Contact Center delivers good value for the price?
Yes
Are you happy with Zoom Contact Center's feature set?
Yes
Did Zoom Contact Center live up to sales and marketing promises?
Yes
Did implementation of Zoom Contact Center go as expected?
Yes
Would you buy Zoom Contact Center again?
Yes