Onboarding nightmare, but the product does pay for itself!
March 17, 2022

Onboarding nightmare, but the product does pay for itself!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZoomInfo

We use ZoomInfo to acquire the personal contact information of business owners that don't have a large presence on the web. We have lists of business names and owners, but getting through to them directly can be very challenging and Zoominfo helps us to get the information we need about 25% of the time.

Pros

  • Provides Contact Information
  • Provides Company Size Details
  • Makes it easy when on a company website or LinkedIn to gather personal info

Cons

  • Training
  • Customer Service

Do you think ZoomInfo Sales delivers good value for the price?

Yes

Are you happy with ZoomInfo Sales's feature set?

Yes

Did ZoomInfo Sales live up to sales and marketing promises?

No

Did implementation of ZoomInfo Sales go as expected?

No

Would you buy ZoomInfo Sales again?

Yes

  • We purchased ZoomInfo for one reason - to get business owners personal contact information.
Zywave is used by us in a much different way. I think they work well having both Zywave and ZoomInfo.
The database is very extensive. I think this
can work well for a lot of sales reps out there trying to contact more
established larger companies with 50+ employees. I had a list of a little over 300
names to try and get personal information back on and it returned 67 hits. The
system doesn’t make it easy to upload lists unless they are an exact way. I
found our onboarding person to be very incompetent. Our sales rep
had to step in to rectify the situation, and he did, but the onboarding and
training were rushed, and we felt steamrolled. When they offered to help they
sent us a video to figure it out ourselves. I really had to push hard to get
their team to get in there and help us. The fact still remains the output of the data we did receive made it worth the investment.

ZoomInfo Sales Feature Ratings

7.2
Advanced search
8
Identification of new leads
Not Rated
List quality
5
List upload/download
6
Ideal customer targeting
8
Load time/data access
9
8.7
Contact information
7
Company information
9
Industry information
10
9.2
Salesforce integration
Not Rated
Company/business profiles
10
Alerts and reminders
10
Data hygiene
10
Automatic data refresh
10
Tags
8
Filters and segmentation
7
Not Rated
Sales email templates
Not Rated

Comments

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