Great for subscription business, but take caution when used otherwise
March 16, 2016

Great for subscription business, but take caution when used otherwise

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

Zuora is being used by our company to power its next generation SaaS B2B platform. It serves many functions such as being the central host of the product catalog and being the subscription billing platform. It is integrated into our instance where sales opportunities and quotes are managed. It is also integrated into our downstream fulfillment system where usage is incurred by customers.
  • Flexibility in product catalog options - lots and lots of options to set up our products in many different ways as we want to achieve different variations of behaviours.
  • Management of subscription lifecycle - supports amendment, renewal, cancellation very well for subscription business.
  • No easy way to sync changes to product catalog (such as addition of charges) to previously created subscriptions, aside from mass amendment.
  • Works well for 100% subscription business but not when business has both true time-based subscription services and usage-based transactional services.
  • Not yet a lot of options to customize towards specific billing options - although they are improving on that. Example, we needed prepay-with-drawdown which was not supported for years until recently.
Zuora is well suited for subscription business model, but challenging otherwise.