Zuora through the eyes of a billing dev
November 16, 2016

Zuora through the eyes of a billing dev

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We use Zuora as the primary mechanism for processing credit card payments for all products sold by our company. We currently have a few acquisitions that have existing customers on different payment systems, but we have active plans to transition these customers to Zuora as well. The primary problem Zuora solves for us is the security and protection of sensitive credit card information - by using Zuora, we don't have to worry about this at all, since we never receive this data in the first place.
  • Protection and privacy of sensitive financial information.
  • Powerful APIs for integrating with existing billing systems.
  • The latest hosted payment page is much more dynamic, has greater language support, and looks better than the previous one we were using.
  • The web UI is a little dated and cumbersome (although it looks like this is something Zuora is working on currently).
  • REST API (also under development, to my understanding).
Unfortunately, I wasn't at the company when we used Braintree, but I know that it was unable to meet our quickly changing needs in terms of customization and PCI compliance.
Zuora has been very well-suited so far for a mid-size company such as ourselves looking to avoid storing (and therefore obfuscating) payment info and handling other edge cases such as credit card dunning, etc. It might be less appropriate for a smaller startup company with only the most basic billing needs.