Overall Satisfaction with Zuora Insights
The entire organization uses Zuora Insights, but sales is by far the heaviest user of it.
We use it to know how engaged a prospect is with a demo installation of our software. It also gives us a great look into not only the amount of use, but what they're doing with it.
We use it to know how engaged a prospect is with a demo installation of our software. It also gives us a great look into not only the amount of use, but what they're doing with it.
- I use it to know if my prospect is being truthful with me. If she says she's hard at work testing us and Zuora Insights shows little use, I know something is wrong.
- Since Zuora Insights helps us understand who is using it, we can establish if it's a team testing, or just one guy.
- The patterns of usage give me clues to the best time to reach out, when we're fresh on the prospect's mind.
- More contextual help would be welcome. It can be a tricky product to master.
Using Zuora Insights
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Convenient Feel confident using | Slow to learn Lots to learn |
- Very simple to see the raw usage of the software.
- Excellent way to discover who is using it at your client and then have additional people to contact.
- Understanding the terminology can be daunting.
- Knowing when to drill down takes some getting used to.