17hats vs. EngageBay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.3 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
EngageBay
Score 6.9 out of 10
N/A
EngageBay is presented by the vendor as a powerful, simple, affordable, and integrated all-in-one marketing, sales, and service automation platform with a free CRM, designed for small businesses and startups to grow their business to the next level. It comprises a marketing automation suite to help businesses save time, nurture audiences and automate routines, manual tasks; free CRM and sales automation designed to keep users organized by storing and categorizing all email contacts, track deals,…
$12.74
per month per user
Pricing
17hatsEngageBay
Editions & Modules
Starting Price
$45.00
per month
FREE
$0
per month per user
BASIC
$12.74
per month per user
GROWTH
$42.49
per month per user
PRO
$84.99
per month per user
Offerings
Pricing Offerings
17hatsEngageBay
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
17hatsEngageBay
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
EngageBay
8.2
1 Ratings
7% above category average
Customer data management / contact management10.02 Ratings10.01 Ratings
Workflow management10.02 Ratings10.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings5.01 Ratings
Contract management10.02 Ratings8.01 Ratings
Quote & order management10.01 Ratings00 Ratings
Interaction tracking8.01 Ratings8.01 Ratings
Opportunity management00 Ratings8.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
EngageBay
8.5
1 Ratings
12% above category average
Case management8.01 Ratings7.01 Ratings
Help desk management00 Ratings10.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
EngageBay
10.0
1 Ratings
28% above category average
Lead management8.01 Ratings10.01 Ratings
Email marketing00 Ratings10.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
EngageBay
9.0
1 Ratings
17% above category average
Task management9.01 Ratings10.01 Ratings
Billing and invoicing management10.02 Ratings8.01 Ratings
Reporting00 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
EngageBay
7.5
1 Ratings
1% below category average
Custom fields9.92 Ratings10.01 Ratings
Custom objects10.01 Ratings00 Ratings
Scripting environment00 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
EngageBay
10.0
1 Ratings
18% above category average
Single sign-on capability10.01 Ratings10.01 Ratings
Role-based user permissions9.01 Ratings10.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
EngageBay
9.0
1 Ratings
23% above category average
Marketing automation8.01 Ratings10.01 Ratings
Compensation management00 Ratings8.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
EngageBay
5.0
1 Ratings
40% below category average
Mobile access8.01 Ratings5.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
EngageBay
7.5
1 Ratings
1% below category average
Pipeline visualization00 Ratings8.01 Ratings
Customizable reports00 Ratings7.01 Ratings
Best Alternatives
17hatsEngageBay
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsEngageBay
Likelihood to Recommend
10.0
(2 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
10.0
(1 ratings)
Support Rating
8.0
(2 ratings)
10.0
(1 ratings)
User Testimonials
17hatsEngageBay
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
EngageBay Inc.
I would absolutely recommend EngageBay to any customer looking to switch from Marketo or Salesforce that wanted a cheaper solution while still highly effective. Those platforms require hands-on integration consultants and full-time employees that know how to handle those CRMs. This CRM is easy to use for any beginner marketer.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
EngageBay Inc.
  • Lead / customer tracking
  • Automated emails
  • Automations
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
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EngageBay Inc.
  • Landing pages
  • Livechat feature
  • Lead/customer integration
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Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
EngageBay Inc.
EngageBay's incredibly easy to use. I was able to pick up the CRM and start using right away with little issues. Anyone with basic CRM knowledge should be able to get started on EngageBay easy. Their customer service team also makes onboarding very easy and will work with you on any issue.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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EngageBay Inc.
Their support team is incredibly response, with a livechat option anytime during business hours. I was able to work with them on a variet of issues and they were extremely hands-on. The same reps are always there and friendly and ready to work with. There isn't a CRM that has better customer service.
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Alternatives Considered
17hats
No answers on this topic
EngageBay Inc.
Salesforce and Marketo are the strongest CRM products out there in the space. The drawback they have is that they are immensely expensive and complex to set-up / use. Salesforce is extremely complex, especially when using in conjunction with Pardot. EngageBay is simple, easy to use, and easy to build from. And their customer service is far more responsive than those platforms.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
EngageBay Inc.
  • Improved lead management and helped build lead data by 4-5x in size
  • Helped improve investor base with 100-150% growth in investors by year 1
  • Generated dozens of calendar invites to call potential investors in first year
Read full review
ScreenShots