What users are saying about
4 Ratings
4 Ratings
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Score 8.9 out of 100
6 Ratings
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Score 9 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

EngageBay Inc.

EngageBay Inc. is one of the greatest CRM tools that I have used and which is affordable. If you are looking for a CRM solution that helps you with your marketing automation, Sales cycle activities, and Customer service platform, Engage Bay is one of the best platforms to use and achieve all these activities in one platform. Both your Sales and Marketing team can easily access all this information and can work well and in transparency together.
Brendan Chingomanje | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
EngageBay Inc.
8.4
Customer data management / contact management
17hats
9.7
EngageBay Inc.
8.8
Workflow management
17hats
9.7
EngageBay Inc.
7.8
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
EngageBay Inc.
8.6
Contract management
17hats
10.0
EngageBay Inc.
7.2
Quote & order management
17hats
10.0
EngageBay Inc.
8.4
Interaction tracking
17hats
8.0
EngageBay Inc.
9.2
Territory management
17hats
EngageBay Inc.
9.0
Opportunity management
17hats
EngageBay Inc.
9.2
Channel / partner relationship management
17hats
EngageBay Inc.
7.8

Customer Service & Support

17hats
8.0
EngageBay Inc.
9.2
Case management
17hats
8.0
EngageBay Inc.
8.8
Call center management
17hats
EngageBay Inc.
10.0
Help desk management
17hats
EngageBay Inc.
8.8

Marketing Automation

17hats
8.0
EngageBay Inc.
9.4
Lead management
17hats
8.0
EngageBay Inc.
9.2
Email marketing
17hats
EngageBay Inc.
9.6

CRM Project Management

17hats
9.5
EngageBay Inc.
9.0
Task management
17hats
9.0
EngageBay Inc.
8.4
Billing and invoicing management
17hats
10.0
EngageBay Inc.
10.0
Reporting
17hats
EngageBay Inc.
8.6

Customization

17hats
9.7
EngageBay Inc.
8.1
Custom fields
17hats
9.4
EngageBay Inc.
8.0
Custom objects
17hats
10.0
EngageBay Inc.
7.2
Scripting environment
17hats
EngageBay Inc.
9.0
API for custom integration
17hats
EngageBay Inc.
8.2

Security

17hats
9.5
EngageBay Inc.
9.0
Single sign-on capability
17hats
10.0
EngageBay Inc.
9.2
Role-based user permissions
17hats
9.0
EngageBay Inc.
8.8

Integrations with 3rd-party Software

17hats
8.0
EngageBay Inc.
8.1
Marketing automation
17hats
8.0
EngageBay Inc.
9.2
Compensation management
17hats
EngageBay Inc.
7.0

Platform

17hats
8.0
EngageBay Inc.
8.2
Mobile access
17hats
8.0
EngageBay Inc.
8.2

CRM Reporting & Analytics

17hats
EngageBay Inc.
8.7
Forecasting
17hats
EngageBay Inc.
8.2
Pipeline visualization
17hats
EngageBay Inc.
9.2
Customizable reports
17hats
EngageBay Inc.
8.6

Social CRM

17hats
EngageBay Inc.
8.5
Social data
17hats
EngageBay Inc.
8.6
Social engagement
17hats
EngageBay Inc.
8.4

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

EngageBay Inc.

  • Email Sequences
  • Appointment Scheduling
  • Creating web forms that helps capturing online leads
  • Email marketing
Prince Chemhuru | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

EngageBay Inc.

  • EngageBay Inc. does not really have tools that could help sales and marketing teams with training or coaching
  • EngageBay Inc. could always improve in terms of integrations to make the tracking or information and sourcing of information easier.
Brendan Chingomanje | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

EngageBay Inc.

EngageBay Inc. 9.6
Based on 2 answers
The reason why I gave Engagebay this rating is because I haven't found any software so far that has everything in one place. Is a CRM that is easy to use for marketers and sales teams. With automation you no longer need to manually store and keep all my leads, prospects, and customers in a spreadsheet, which is time-consuming and doesn't give you enough time to focus on the most essential things.
Prince Chemhuru | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

EngageBay Inc.

EngageBay Inc. 9.2
Based on 2 answers
They have always been on standby to help me and my team with any problems we might have
Brendan Chingomanje | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

EngageBay Inc.

The reason why I choose Engagebay is that it has a lot of functionalities. It can do a lot and these days to have software that has everything in one place it's a big deal that sets it aside from others and it also saves you time to have everything in one place. With other software's you will be logging in and out to different software.
Prince Chemhuru | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

EngageBay Inc.

  • We have received a good ROI because of EngageBay Inc. It is affordable in the first place and has helped a lot in managing our contacts and deals
  • It has made it easier for us to store information and to do all calls with the Engage Bay integration Twilio and also send and receive SMSs and WhatsApp messages.
Brendan Chingomanje | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

EngageBay Inc.

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

EngageBay Inc. Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.7
EngageBay Inc.
8.6

Usability

17hats
9.0
EngageBay Inc.
9.6

Support Rating

17hats
8.0
EngageBay Inc.
9.2

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