What users are saying about
8 Ratings
8 Ratings
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Score 8.8 out of 100
7 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Platform
  • EngageBay Inc. ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Security, Integrations with 3rd-party Software

Sales Force Automation

9.5

17hats

95%
8.2

EngageBay Inc.

82%
17hats ranks higher in 6/7 features

Customer data management / contact management

10.0
100%
2 Ratings
10.0
100%
1 Rating

Workflow management

10.0
100%
2 Ratings
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
5.0
50%
1 Rating

Contract management

10.0
100%
2 Ratings
8.0
80%
1 Rating

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
8.0
80%
1 Rating

Opportunity management

N/A
0 Ratings
8.0
80%
1 Rating

Customer Service & Support

8.0

17hats

80%
8.5

EngageBay Inc.

85%
17hats ranks higher in 1/2 features

Case management

8.0
80%
1 Rating
7.0
70%
1 Rating

Help desk management

N/A
0 Ratings
10.0
100%
1 Rating

Marketing Automation

8.0

17hats

80%
10.0

EngageBay Inc.

100%
EngageBay Inc. ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
10.0
100%
1 Rating

Email marketing

N/A
0 Ratings
10.0
100%
1 Rating

CRM Project Management

9.5

17hats

95%
9.0

EngageBay Inc.

90%
EngageBay Inc. ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
10.0
100%
1 Rating

Billing and invoicing management

10.0
100%
2 Ratings
8.0
80%
1 Rating

Reporting

N/A
0 Ratings
9.0
90%
1 Rating

Customization

10.0

17hats

100%
7.5

EngageBay Inc.

75%
EngageBay Inc. ranks higher in 2/3 features

Custom fields

9.9
99%
2 Ratings
10.0
100%
1 Rating

Custom objects

10.0
100%
1 Rating
N/A
0 Ratings

Scripting environment

N/A
0 Ratings
5.0
50%
1 Rating

Security

9.5

17hats

95%
10.0

EngageBay Inc.

100%
EngageBay Inc. ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
10.0
100%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
10.0
100%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%
9.0

EngageBay Inc.

90%
EngageBay Inc. ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
10.0
100%
1 Rating

Compensation management

N/A
0 Ratings
8.0
80%
1 Rating

Platform

8.0

17hats

80%
5.0

EngageBay Inc.

50%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
5.0
50%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
7.5

EngageBay Inc.

75%
EngageBay Inc. ranks higher in 2/2 features

Pipeline visualization

N/A
0 Ratings
8.0
80%
1 Rating

Customizable reports

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • EngageBay Inc. is rated higher in 2 areas: Usability, Support Rating
  • 17hats and EngageBay Inc. are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
10.0

EngageBay Inc.

100%
1 Rating

Usability

9.0

17hats

90%
1 Rating
10.0

EngageBay Inc.

100%
1 Rating

Support Rating

8.0

17hats

80%
3 Ratings
10.0

EngageBay Inc.

100%
1 Rating

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

EngageBay Inc.

I would absolutely recommend EngageBay to any customer looking to switch from Marketo or Salesforce that wanted a cheaper solution while still highly effective. Those platforms require hands-on integration consultants and full-time employees that know how to handle those CRMs. This CRM is easy to use for any beginner marketer.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

EngageBay Inc.

  • Lead / customer tracking
  • Automated emails
  • Automations
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

EngageBay Inc.

  • Landing pages
  • Livechat feature
  • Lead/customer integration
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

EngageBay Inc.

Starting Price

$0

Editions & Modules

EngageBay Inc. editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    17hats

    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Read full review

    EngageBay Inc.

    EngageBay's incredibly easy to use. I was able to pick up the CRM and start using right away with little issues. Anyone with basic CRM knowledge should be able to get started on EngageBay easy. Their customer service team also makes onboarding very easy and will work with you on any issue.
    Read full review

    Support Rating

    17hats

    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Read full review

    EngageBay Inc.

    Their support team is incredibly response, with a livechat option anytime during business hours. I was able to work with them on a variet of issues and they were extremely hands-on. The same reps are always there and friendly and ready to work with. There isn't a CRM that has better customer service.
    Read full review

    Alternatives Considered

    17hats

    No answers on this topic

    EngageBay Inc.

    Salesforce and Marketo are the strongest CRM products out there in the space. The drawback they have is that they are immensely expensive and complex to set-up / use. Salesforce is extremely complex, especially when using in conjunction with Pardot. EngageBay is simple, easy to use, and easy to build from. And their customer service is far more responsive than those platforms.
    Read full review

    Return on Investment

    17hats

    • ROI - Saves me time on creating invoices and questionnaires.
    Read full review

    EngageBay Inc.

    • Improved lead management and helped build lead data by 4-5x in size
    • Helped improve investor base with 100-150% growth in investors by year 1
    • Generated dozens of calendar invites to call potential investors in first year
    Read full review

    Add comparison