What users are saying about
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 56 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 15 reviews and ratings
Feature Set Ratings
- 1CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM
- Contactually, by Compass ranks higher in 3 feature sets: Marketing Automation, Integrations with 3rd-party Software, Platform
Sales Force Automation

9.3
1CRM
93%
8.8
Contactually, by Compass
88%
1CRM ranks higher in 5/9 features
1CRM ranks higher in 5/9 features
Customer data management / contact management

9.6
96%
5 Ratings
9.8
98%
4 Ratings
Workflow management

9.6
96%
5 Ratings
9.6
96%
4 Ratings
Territory management

9.3
93%
5 Ratings
8.9
89%
2 Ratings
Opportunity management

9.6
96%
5 Ratings
9.4
94%
3 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
9.9
99%
4 Ratings
Contract management

8.8
88%
5 Ratings
6.0
60%
2 Ratings
Quote & order management

9.6
96%
5 Ratings
6.0
60%
1 Rating
Interaction tracking

9.6
96%
5 Ratings
9.8
98%
4 Ratings
Channel / partner relationship management

9.1
91%
5 Ratings
9.8
98%
3 Ratings
Customer Service & Support

9.6
1CRM
96%
9.1
Contactually, by Compass
91%
Contactually, by Compass ranks higher in 2/3 features
Contactually, by Compass ranks higher in 2/3 features
Case management

9.5
95%
5 Ratings
9.7
97%
4 Ratings
Call center management

10.0
100%
5 Ratings
8.0
80%
3 Ratings
Help desk management

9.3
93%
4 Ratings
9.7
97%
3 Ratings
Marketing Automation

8.5
1CRM
85%
9.7
Contactually, by Compass
97%
Contactually, by Compass ranks higher in 2/2 features
Contactually, by Compass ranks higher in 2/2 features
Lead management

8.6
86%
5 Ratings
9.8
98%
4 Ratings
Email marketing

8.3
83%
5 Ratings
9.6
96%
4 Ratings
CRM Project Management

9.0
1CRM
90%
6.3
Contactually, by Compass
63%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Task management

9.0
90%
5 Ratings
7.0
70%
3 Ratings
Billing and invoicing management

8.7
87%
5 Ratings
5.0
50%
1 Rating
Reporting

9.4
94%
5 Ratings
7.0
70%
1 Rating
CRM Reporting & Analytics

9.1
1CRM
91%
7.0
Contactually, by Compass
70%
1CRM ranks higher in 3/3 features
1CRM ranks higher in 3/3 features
Forecasting

8.9
89%
5 Ratings
7.0
70%
1 Rating
Pipeline visualization

9.4
94%
5 Ratings
7.0
70%
3 Ratings
Customizable reports

9.1
91%
5 Ratings
7.0
70%
1 Rating
Customization

8.9
1CRM
89%
7.0
Contactually, by Compass
70%
1CRM ranks higher in 4/4 features
1CRM ranks higher in 4/4 features
Custom fields

9.0
90%
5 Ratings
7.0
70%
2 Ratings
Custom objects

9.3
93%
4 Ratings
7.0
70%
1 Rating
Scripting environment

8.6
86%
4 Ratings
7.0
70%
2 Ratings
API for custom integration

8.7
87%
4 Ratings
7.0
70%
1 Rating
Security

9.3
1CRM
93%
7.5
Contactually, by Compass
75%
1CRM ranks higher in 2/2 features
1CRM ranks higher in 2/2 features
Single sign-on capability

9.1
91%
5 Ratings
9.0
90%
2 Ratings
Role-based user permissions

9.4
94%
5 Ratings
6.0
60%
2 Ratings
Social CRM

9.1
1CRM
91%
8.4
Contactually, by Compass
84%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Social data

8.9
89%
4 Ratings
9.9
99%
2 Ratings
Social engagement

9.2
92%
4 Ratings
7.0
70%
2 Ratings
Integrations with 3rd-party Software

8.4
1CRM
84%
9.9
Contactually, by Compass
99%
1CRM ranks higher in 1/2 features
1CRM ranks higher in 1/2 features
Marketing automation

8.3
83%
4 Ratings
9.9
99%
3 Ratings
Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings
Platform

7.7
1CRM
77%
9.4
Contactually, by Compass
94%
Contactually, by Compass ranks higher in 1/1 features
Contactually, by Compass ranks higher in 1/1 features
Mobile access

7.7
77%
4 Ratings
9.4
94%
4 Ratings
Attribute Ratings
- 1CRM is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend

9.6
1CRM
96%
5 Ratings
9.0
Contactually, by Compass
90%
5 Ratings
Likelihood to Renew

1CRM
N/A
0 Ratings
1.0
Contactually, by Compass
10%
1 Rating
Usability

9.6
1CRM
96%
4 Ratings
7.0
Contactually, by Compass
70%
1 Rating
Support Rating

9.7
1CRM
97%
4 Ratings
Contactually, by Compass
N/A
0 Ratings
Likelihood to Recommend
1CRM
While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesContactually, by Compass
Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Disciple & Head Honcho
Word RevolutionMarketing and Advertising, 1-10 employees
Pros
1CRM
- Sales management.
- Marketing management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Contactually, by Compass
- The get connected prompts is a very useful feature.
- Good data consolidation picked up from a variety of sources.
- Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.

Verified User
Engineer in Information Technology
Non-Profit Organization Management Company, 501-1000 employeesCons
1CRM
- It should also have voice commands.
- UX needs to be more interactive.
- Rest is great.
Product Developer
DXC TechnologyInformation Technology & Services, 10,001+ employees
Contactually, by Compass
- Pipeline functions. It's pretty bare minimum right now.
- Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
- Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Real Estate Agent
Sawyer Smith Residential BrokerageReal Estate, 1-10 employees
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—1CRM Editions & Modules
—
Additional Pricing Details
—Contactually, by Compass
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$69 per month
Contactually, by Compass Editions & Modules
Edition
Professional | $69.001 |
---|---|
Accelerator | $119.001 |
- per month
Additional Pricing Details
—Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Contactually, by Compass
Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.

Verified User
Consultant in Other
Internet Company, 1-10 employeesUsability
1CRM
1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Technical Product Specialist
Northern Safety & IndustrialRetail, 201-500 employees
Contactually, by Compass
Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.

Verified User
Engineer in Information Technology
Non-Profit Organization Management Company, 501-1000 employeesSupport Rating
1CRM
1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Contactually, by Compass
No score
No answers yet
No answers on this topic
Alternatives Considered
1CRM

Verified User
Analyst in Finance and Accounting
Capital Markets Company, 51-200 employeesContactually, by Compass
It seemed to have everything that I wanted and wasn't too expensive.
Real Estate Agent
Sawyer Smith Residential BrokerageReal Estate, 1-10 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Contactually, by Compass
- It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Co-founder, Director
Bunker LabsNon-Profit Organization Management, 11-50 employees