What users are saying about
37 Ratings
37 Ratings
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Score 7.7 out of 100
13 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Contactually, by Compass
8.6
Customer data management / contact management
1CRM
9.0
Contactually, by Compass
9.7
Workflow management
1CRM
9.0
Contactually, by Compass
9.2
Territory management
1CRM
9.0
Contactually, by Compass
8.9
Opportunity management
1CRM
10.0
Contactually, by Compass
8.9
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Contactually, by Compass
9.7
Contract management
1CRM
7.0
Contactually, by Compass
6.0
Quote & order management
1CRM
10.0
Contactually, by Compass
6.0
Interaction tracking
1CRM
9.0
Contactually, by Compass
9.7
Channel / partner relationship management
1CRM
9.0
Contactually, by Compass
9.7

Customer Service & Support

1CRM
9.3
Contactually, by Compass
9.0
Case management
1CRM
10.0
Contactually, by Compass
9.4
Call center management
1CRM
9.0
Contactually, by Compass
8.0
Help desk management
1CRM
9.0
Contactually, by Compass
9.5

Marketing Automation

1CRM
10.0
Contactually, by Compass
9.4
Lead management
1CRM
10.0
Contactually, by Compass
9.7
Email marketing
1CRM
10.0
Contactually, by Compass
9.2

CRM Project Management

1CRM
9.7
Contactually, by Compass
6.3
Task management
1CRM
9.0
Contactually, by Compass
7.0
Billing and invoicing management
1CRM
10.0
Contactually, by Compass
5.0
Reporting
1CRM
10.0
Contactually, by Compass
7.0

CRM Reporting & Analytics

1CRM
9.0
Contactually, by Compass
7.0
Forecasting
1CRM
8.0
Contactually, by Compass
7.0
Pipeline visualization
1CRM
9.0
Contactually, by Compass
7.0
Customizable reports
1CRM
10.0
Contactually, by Compass
7.0

Customization

1CRM
8.5
Contactually, by Compass
7.0
Custom fields
1CRM
8.0
Contactually, by Compass
7.0
Custom objects
1CRM
8.0
Contactually, by Compass
7.0
Scripting environment
1CRM
9.0
Contactually, by Compass
7.0
API for custom integration
1CRM
9.0
Contactually, by Compass
7.0

Security

1CRM
8.5
Contactually, by Compass
7.5
Single sign-on capability
1CRM
8.0
Contactually, by Compass
9.0
Role-based user permissions
1CRM
9.0
Contactually, by Compass
6.0

Social CRM

1CRM
7.5
Contactually, by Compass
8.4
Social data
1CRM
7.0
Contactually, by Compass
9.7
Social engagement
1CRM
8.0
Contactually, by Compass
7.0

Integrations with 3rd-party Software

1CRM
9.5
Contactually, by Compass
9.7
Marketing automation
1CRM
9.0
Contactually, by Compass
9.7
Compensation management
1CRM
10.0
Contactually, by Compass

Platform

1CRM
9.0
Contactually, by Compass
8.9
Mobile access
1CRM
9.0
Contactually, by Compass
8.9

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
Contactually, by Compass
9.0

Likelihood to Renew

1CRM
Contactually, by Compass
1.0

Usability

1CRM
Contactually, by Compass
7.0

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