What users are saying about
56 Ratings
56 Ratings
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Score 8.3 out of 100
15 Ratings
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Score 9 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM
  • Contactually, by Compass ranks higher in 3 feature sets: Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%
8.8

Contactually, by Compass

88%
1CRM ranks higher in 5/9 features

Customer data management / contact management

9.6
96%
5 Ratings
9.8
98%
4 Ratings

Workflow management

9.6
96%
5 Ratings
9.6
96%
4 Ratings

Territory management

9.3
93%
5 Ratings
8.9
89%
2 Ratings

Opportunity management

9.6
96%
5 Ratings
9.4
94%
3 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
9.9
99%
4 Ratings

Contract management

8.8
88%
5 Ratings
6.0
60%
2 Ratings

Quote & order management

9.6
96%
5 Ratings
6.0
60%
1 Rating

Interaction tracking

9.6
96%
5 Ratings
9.8
98%
4 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
9.8
98%
3 Ratings

Customer Service & Support

9.6

1CRM

96%
9.1

Contactually, by Compass

91%
Contactually, by Compass ranks higher in 2/3 features

Case management

9.5
95%
5 Ratings
9.7
97%
4 Ratings

Call center management

10.0
100%
5 Ratings
8.0
80%
3 Ratings

Help desk management

9.3
93%
4 Ratings
9.7
97%
3 Ratings

Marketing Automation

8.5

1CRM

85%
9.7

Contactually, by Compass

97%
Contactually, by Compass ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
9.8
98%
4 Ratings

Email marketing

8.3
83%
5 Ratings
9.6
96%
4 Ratings

CRM Project Management

9.0

1CRM

90%
6.3

Contactually, by Compass

63%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
7.0
70%
3 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
5.0
50%
1 Rating

Reporting

9.4
94%
5 Ratings
7.0
70%
1 Rating

CRM Reporting & Analytics

9.1

1CRM

91%
7.0

Contactually, by Compass

70%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
7.0
70%
1 Rating

Pipeline visualization

9.4
94%
5 Ratings
7.0
70%
3 Ratings

Customizable reports

9.1
91%
5 Ratings
7.0
70%
1 Rating

Customization

8.9

1CRM

89%
7.0

Contactually, by Compass

70%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
7.0
70%
2 Ratings

Custom objects

9.3
93%
4 Ratings
7.0
70%
1 Rating

Scripting environment

8.6
86%
4 Ratings
7.0
70%
2 Ratings

API for custom integration

8.7
87%
4 Ratings
7.0
70%
1 Rating

Security

9.3

1CRM

93%
7.5

Contactually, by Compass

75%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
9.0
90%
2 Ratings

Role-based user permissions

9.4
94%
5 Ratings
6.0
60%
2 Ratings

Social CRM

9.1

1CRM

91%
8.4

Contactually, by Compass

84%
1CRM ranks higher in 1/2 features

Social data

8.9
89%
4 Ratings
9.9
99%
2 Ratings

Social engagement

9.2
92%
4 Ratings
7.0
70%
2 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
9.9

Contactually, by Compass

99%
1CRM ranks higher in 1/2 features

Marketing automation

8.3
83%
4 Ratings
9.9
99%
3 Ratings

Compensation management

8.6
86%
4 Ratings
N/A
0 Ratings

Platform

7.7

1CRM

77%
9.4

Contactually, by Compass

94%
Contactually, by Compass ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
9.4
94%
4 Ratings

Attribute Ratings

  • 1CRM is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
9.0

Contactually, by Compass

90%
5 Ratings

Likelihood to Renew

1CRM

N/A
0 Ratings
1.0

Contactually, by Compass

10%
1 Rating

Usability

9.6

1CRM

96%
4 Ratings
7.0

Contactually, by Compass

70%
1 Rating

Support Rating

9.7

1CRM

97%
4 Ratings

Contactually, by Compass

N/A
0 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

1CRM Editions & Modules

Additional Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$69 per month

Contactually, by Compass Editions & Modules

Edition
Professional$69.001
Accelerator$119.001
  1. per month
Additional Pricing Details

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

Contactually, by Compass

No score
No answers yet
No answers on this topic

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

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