What users are saying about

1ShoppingCart

23 Ratings

Infusionsoft

183 Ratings

1ShoppingCart

23 Ratings
Score 5.5 out of 101

Infusionsoft

183 Ratings
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

I find that people who own product based businesses do well with 1ShoppingCart. If you are offering products you'd like to sell right from your website, this is a great option. However, there are some things to be aware of, it isn't as easy to sell directly to segmented lists. You'll have to manually segment the lists rather than having more intuitive options. There are other things about 1SC that I really like and definitely see its benefits for sure. Many people I know who use this service are highly product based and its important that they have a reliable cart that works easily and without problems.I don't see 1ShoppingCart as the best option for someone who owns a coaching or consulting business. There may be too many options and since these businesses are based on the list, I'd recommend another service to get more for your unique situation. It's important to look at what you are looking for in your service - are you looking for streamlined marketing avenues and integrated cart with customer service options? Then 1SC may not be the best option.

Infusionsoft

Infusionsoft is well suited for any company that will actually use its features. It does a lot, and has a steep learning curve, but its abundance of features are only good if you're going to use them. Its price is very manageable for any company doing at least a few thousand dollars a month in business. It can be tough to swallow, though for smaller startups where the few hundred dollar cost could wipe out all the profit.

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Infusionsoft
Product catalog & listings
1ShoppingCart
7.5
Infusionsoft
Product management
1ShoppingCart
8.0
Infusionsoft
Bulk product upload
1ShoppingCart
9.0
Infusionsoft
Branding
1ShoppingCart
7.5
Infusionsoft
Mobile storefront
1ShoppingCart
9.0
Infusionsoft
Product variations
1ShoppingCart
9.0
Infusionsoft
Website integration
1ShoppingCart
7.0
Infusionsoft
Visual customization
1ShoppingCart
7.0
Infusionsoft
CMS
1ShoppingCart
7.0
Infusionsoft

Online Shopping Cart

1ShoppingCart
8.0
Infusionsoft
Abandoned cart recovery
1ShoppingCart
9.0
Infusionsoft
Checkout user experience
1ShoppingCart
7.0
Infusionsoft

Online Payment System

1ShoppingCart
7.5
Infusionsoft
eCommerce security
1ShoppingCart
7.5
Infusionsoft

eCommerce Marketing

1ShoppingCart
7.5
Infusionsoft
Promotions & discounts
1ShoppingCart
8.0
Infusionsoft
Personalized recommendations
1ShoppingCart
7.5
Infusionsoft
SEO
1ShoppingCart
7.0
Infusionsoft

eCommerce Business Management

1ShoppingCart
9.0
Infusionsoft
Multi-site management
1ShoppingCart
9.0
Infusionsoft
Order processing
1ShoppingCart
9.0
Infusionsoft
Inventory management
1ShoppingCart
9.0
Infusionsoft
Shipping
1ShoppingCart
9.0
Infusionsoft
Custom functionality
1ShoppingCart
9.0
Infusionsoft

Sales Force Automation

1ShoppingCart
Infusionsoft
8.6
Customer data management / contact management
1ShoppingCart
Infusionsoft
8.8
Workflow management
1ShoppingCart
Infusionsoft
8.8
Opportunity management
1ShoppingCart
Infusionsoft
7.6
Integration with email client (e.g., Outlook or Gmail)
1ShoppingCart
Infusionsoft
9.0
Quote & order management
1ShoppingCart
Infusionsoft
9.0
Interaction tracking
1ShoppingCart
Infusionsoft
8.5

Marketing Automation

1ShoppingCart
Infusionsoft
9.3
Lead management
1ShoppingCart
Infusionsoft
9.5
Email marketing
1ShoppingCart
Infusionsoft
9.2

CRM Project Management

1ShoppingCart
Infusionsoft
8.6
Task management
1ShoppingCart
Infusionsoft
8.6
Billing and invoicing management
1ShoppingCart
Infusionsoft
8.0
Reporting
1ShoppingCart
Infusionsoft
9.3

CRM Reporting & Analytics

1ShoppingCart
Infusionsoft
8.7
Pipeline visualization
1ShoppingCart
Infusionsoft
8.7

Customization

1ShoppingCart
Infusionsoft
9.3
Custom fields
1ShoppingCart
Infusionsoft
9.0
Custom objects
1ShoppingCart
Infusionsoft
9.6
API for custom integration
1ShoppingCart
Infusionsoft
9.3

Platform

1ShoppingCart
Infusionsoft
7.0
Mobile access
1ShoppingCart
Infusionsoft
7.0

Security

1ShoppingCart
Infusionsoft
9.4
Role-based user permissions
1ShoppingCart
Infusionsoft
9.4

Pros

  • Access to contact information and creating customer profiles - good for reaching out through customer service, accessing email address, address and detailed information on the client helpful for responding quickly and easily
  • Able to add products and programs through auto responders - able to help share information with different groups of people easily and based on specific options within 1ShoppingCart
  • Easy to create coupon codes and pass to customers or add to website or newsletter for specific time ranges and products
  • Simple to add different products and sell easily with the integrated shopping cart
  • Great tool for multiple users to use and work as a virtual team based on different tasks and range that 1ShoppingCart has
  • Ability to create detailed reports based on sales, customers, and so much more. Very helpful for planning.
  • Trickle marketing, where we can send emails out to our prospects and through their actions, they can be added into other campaigns which we can follow up with them.
  • Tracks our notes and communication with each prospect.
  • It tracks the charges that are associated with the prospect or client profile. So we can see how much they have paid for a specific program they are associated with.

Cons

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
  • While regular updates are a good thing, Infusionsoft will make changes that don't seem to work for many of its users. I have seen several of these changes that needed to be reversed after they released them and then were bombarded with feedback from daily users saying the change was impeding their company's efficiency. Change can be a good thing, but too much change just causes chaos.
  • Infusionsoft does allow for customization of certain areas in the program, but there needs to be more customization allowed so companies can set things up the way they work best for them and their staff. For example, on the General tab, there is name, address, phone, email, etc...but some pertinent info is on a different tab -- like a person's spouse name or nickname. Flipping back and forth between tabs is inefficient. When you call a person and his spouse answers but you don't know her name because you can't flip to the other tab quickly enough, it's embarrassing. Same if the guy's name is Bartholomew but he prefers to go by John...his legal/billing name is in the General information. If you can't or don't flip to the tab with his nickname, you won't know to call him John.
  • They have been improving their search function, but in general, I find Infusionsoft's search to be sluggish. If I accidentally put in the wrong information, I still need to wait for it to run before I can search for the correct information.
  • We were used to having a "merge records" option when doing a less-detailed search from the Dashboard, but with their latest release, they have removed that function. Now we need to do the more detailed search if we find duplicate records on the less-detailed search. This wastes time.

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
Infusionsoft1.3
Based on 34 answers
To be honest, we've invested so much time in setting up Infusionsoft, I"m not willing to start over with a new software and it does 90% of what I want so I'm happy with the product. Plus their customer service is stellar and I really appreciate that.

Usability

No score
No answers yet
No answers on this topic
Infusionsoft4.5
Based on 11 answers
It is great but complicated to learn. There are a lot of things you have to figure out on your own in order to use the software like it was intended.

Reliability and Availability

No score
No answers yet
No answers on this topic
Infusionsoft8.8
Based on 5 answers
Haven't experienced any real issues with availability. Reliability is another deal.

Performance

No score
No answers yet
No answers on this topic
Infusionsoft7.7
Based on 5 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.

Support

No score
No answers yet
No answers on this topic
Infusionsoft2.0
Based on 8 answers
Again there is so much online support that users can find on Infusionsoft. From the corporate website and call center, to users groups located around the country, and ICCs who provide online resources, coaching and more, finding support for Infusionsoft is an easy task!

In-Person Training

No score
No answers yet
No answers on this topic
Infusionsoft8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.

Online Training

No score
No answers yet
No answers on this topic
Infusionsoft9.5
Based on 5 answers
If you're willing to click and learn as you go, there are great resources for training including on page help and video.

Implementation

No score
No answers yet
No answers on this topic
Infusionsoft8.0
Based on 8 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.

Alternatives Considered

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
We have used Pipedrive for our franchise sales side, but going forward we will be using ActiveCampaign for both our franchise sales and lead management for our owners. ActiveCampaign isn't as feature heavy as Infusionsoft, but it's a whole lot easier to use and setup. It allows us to manage separate accounts for our owners, has a mobile app, and won't require as much of a time investment to train our owners.

Scalability

No score
No answers yet
No answers on this topic
Infusionsoft2.0
Based on 1 answer
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.

Return on Investment

  • Faster lead conversion, definitely
  • Icon was a great event to connect and network with other business owners
  • We haven't fully leveraged IF yet in our business and therefore, we haven't experienced much positive ROI.
  • We did a campaign for a local event with follow-up sequences and over 80 people showed up.

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
1ShoppingCart Editions & Modules
1ShoppingCart
Additional Pricing Details

Infusionsoft

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1,999*
1.  prerequisite for all new customers
Infusionsoft Editions & Modules
Infusionsoft
Edition
Essentials
$1991
Starter
$991
Complete
$2991
1. per month
Additional Pricing Details
With the Infusionsoft Kickstart service, you get a dedicated coach that will get to know your business goals to help you implement the plans that will make the biggest impact. This on-boarding service is a prerequisite for all new customers, and include one-on-one coaching and training resources. The one-time free price ranges from $999 to $2,999