What users are saying about

1ShoppingCart

23 Ratings

Miva

19 Ratings

1ShoppingCart

23 Ratings
Score 5.5 out of 101

Miva

19 Ratings
Score 5.3 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.

Miva

If you need an e-commerce system that is flexible and full featured at a reasonable price point I would say Miva Merchant is very hard to beat.

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Miva
Product catalog & listings
1ShoppingCart
7.5
Miva
Product management
1ShoppingCart
8.0
Miva
Bulk product upload
1ShoppingCart
9.0
Miva
Branding
1ShoppingCart
7.5
Miva
Mobile storefront
1ShoppingCart
9.0
Miva
Product variations
1ShoppingCart
9.0
Miva
Website integration
1ShoppingCart
7.0
Miva
Visual customization
1ShoppingCart
7.0
Miva
CMS
1ShoppingCart
7.0
Miva

Online Shopping Cart

1ShoppingCart
8.0
Miva
Abandoned cart recovery
1ShoppingCart
9.0
Miva
Checkout user experience
1ShoppingCart
7.0
Miva

Online Payment System

1ShoppingCart
7.5
Miva
eCommerce security
1ShoppingCart
7.5
Miva

eCommerce Marketing

1ShoppingCart
7.5
Miva
Promotions & discounts
1ShoppingCart
8.0
Miva
Personalized recommendations
1ShoppingCart
7.5
Miva
SEO
1ShoppingCart
7.0
Miva

eCommerce Business Management

1ShoppingCart
9.0
Miva
Multi-site management
1ShoppingCart
9.0
Miva
Order processing
1ShoppingCart
9.0
Miva
Inventory management
1ShoppingCart
9.0
Miva
Shipping
1ShoppingCart
9.0
Miva
Custom functionality
1ShoppingCart
9.0
Miva

Pros

  • Email Marketing - Easy to use templates but you can also use your custom html template.
  • Managing your list - It is easy to set up separate lists and create opt in forms for each one. It allows multiple opt in forms with customized messages for all steps of the opt in process.
  • Ecommerce - Setup of your product or service is easy. You can use buy now type buttons on the 1ShoppingCart store. Integration with your merchant account or Paypal is offered.
  • Includes an affiliate management option. This module allows you to manage an affiliate with custom links and an area to post materials for affiliates to use - such as banners.
  • Price Groups. This feature is beneficial to the developer and their customers because it allows creation of as many groups as needed. Developer can change the price of products based on membership in a group. They can also assign price change to all or certain products in a group. Registered customers benefit from membership discounts, which encourages customer loyalty.
  • Availability Groups. This feature is excellent because it allows developer to control what categories and products customers see in the store based on membership in a group and only visible to customers who registered and are a member of that group.
  • Manage Orders. End users like the Manage Orders features. Orders have various filters available such as Order Number, Date Range, Order Status, Batches and Batch Report. The most useful feature is the Batches which is a collection of orders, grouped together and given a name with just 1-click.

Cons

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
  • Coupon capability. If end users want to offer coupon discount, they will have to purchase through a third-party. It will be an excellent feature to have.
  • Product layout. The product layout from previous Miva Merchant is much better. Merchant 5.5, the product “Code, Price and Quantity in Basket” is at the bottom of the product instead of with “Colors”, “Size”, and “Quantity” on the right hand side. Custom image sizing does not display well.
  • More Custom Fields/Dropdown options. Our end user has to purchase Addendum from a third-party to use the custom field.
  • Some of our customers are having problem viewing our store after we upgraded to Miva Merchant 5.5. Our products page is empty.

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
Miva7.7
Based on 15 answers
Miva Merchant serves its purpose-a great shopping cart that can handle the task of customization and great customer support. We like the look and feel, functionality and versatility. Miva Merchant’s third-party software vendors are also friendly and supportive of their products as well as knowledgeable of Miva Merchant.

Usability

No score
No answers yet
No answers on this topic
Miva2.1
Based on 3 answers
I won't say usability is all bad with Miva; basic product configuration isn't complicated and assigning products to categories works well. However, when you go beyond the most elementary tasks, things almost always become needlessly cumbersome and the information stored by the platform is inherently poorly organized. They've really hyped that Miva 9 released last year features a re-worked admin interface, but from our perspective they've simply given it a fresh coat of paint, made the layout passably mobile friendly, but yet still have not in a substantive way addressed the glaring deficiencies at the core of the platform itself. Adding custom admin area bookmarks is a band aid, not a proper fix.

Reliability and Availability

No score
No answers yet
No answers on this topic
Miva9.0
Based on 1 answer
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.

Support

No score
No answers yet
No answers on this topic
Miva5.1
Based on 2 answers
The Miva development staff generally did a good job at implementing requested new features and making functionality revisions. However, the costs can get quite steep depending on what you're asking for. Things more often than not went quite well once a project and its pricing was mutually accepted. However, it can be very difficult to get a human on the phone or by email if there's a genuine emergency. Other reviewers here have had more positive things to say, but in our experience we would be on hold on average for 30 minutes before speaking with someone when calling the tech support line.

Implementation

No score
No answers yet
No answers on this topic
Miva6.0
Based on 4 answers
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.

Alternatives Considered

1SC was chosen years ago for the companies I've used it for. At that point they were one of the only companies offering this kind of service. The ability to have customers all in one place, have opt-ins to keep building the list and ability to add hundreds of products and programs and add these to the website are all reasons the company continues to use 1SC
Miva Merchant has it's own language which had a high learning curve for me to understand. Customize the template to match a html/css static site was difficult because you needed those Miva Merchant code pieces to be in the correct places. Now that I'm older and wiser, I no longer work for that company and I use WordPress and Woocommerce to build e-commerce and it's much easier for me to understand. Once you know how to customize a WordPress template, Woocommerce is so easy to understand

Scalability

No score
No answers yet
No answers on this topic
Miva10.0
Based on 1 answer
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.

Return on Investment

  • Better ability to gather information quickly for customers to support in the customer service response time
  • Faster lead conversion
  • Ability for multiple users to use the product under different user names so the team can work on different projects at once
  • Unless you know HTML the newsletters can take some time to be formatted correctly based on other programs
  • The open community has helped our sales because we quickly became known as an expert in the area, and customers came to us instead of us having to cold call them.
  • The ability to extend the platform with third-party modules, or even to write custom modules specifically for a particular client, made Miva a perfect choice for almost every site.

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Miva

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details