What users are saying about

1ShoppingCart

23 Ratings

Miva

19 Ratings

1ShoppingCart

23 Ratings
Score 5.5 out of 101

Miva

19 Ratings
Score 5.3 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.

Miva

In general, unless someone has a tiny business, or expects minimal growth (and why are they in business? is it a hobby?) - I would recommend Miva Merchant. They are solid out of the box, support has gotten very good after a number of years of improvement, and there is room from growth - so you don't have to switch systems when your business grows faster than expected, or you go through a significant change (such as B2C moving to B2B etc.). Miva Merchant is very scalable.

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Miva
Product catalog & listings
1ShoppingCart
7.5
Miva
Product management
1ShoppingCart
8.0
Miva
Bulk product upload
1ShoppingCart
9.0
Miva
Branding
1ShoppingCart
7.5
Miva
Mobile storefront
1ShoppingCart
9.0
Miva
Product variations
1ShoppingCart
9.0
Miva
Website integration
1ShoppingCart
7.0
Miva
Visual customization
1ShoppingCart
7.0
Miva
CMS
1ShoppingCart
7.0
Miva

Online Shopping Cart

1ShoppingCart
8.0
Miva
Abandoned cart recovery
1ShoppingCart
9.0
Miva
Checkout user experience
1ShoppingCart
7.0
Miva

Online Payment System

1ShoppingCart
7.5
Miva
eCommerce security
1ShoppingCart
7.5
Miva

eCommerce Marketing

1ShoppingCart
7.5
Miva
Promotions & discounts
1ShoppingCart
8.0
Miva
Personalized recommendations
1ShoppingCart
7.5
Miva
SEO
1ShoppingCart
7.0
Miva

eCommerce Business Management

1ShoppingCart
9.0
Miva
Multi-site management
1ShoppingCart
9.0
Miva
Order processing
1ShoppingCart
9.0
Miva
Inventory management
1ShoppingCart
9.0
Miva
Shipping
1ShoppingCart
9.0
Miva
Custom functionality
1ShoppingCart
9.0
Miva

Pros

  • Access to contact information and creating customer profiles - good for reaching out through customer service, accessing email address, address and detailed information on the client helpful for responding quickly and easily
  • Able to add products and programs through auto responders - able to help share information with different groups of people easily and based on specific options within 1ShoppingCart
  • Easy to create coupon codes and pass to customers or add to website or newsletter for specific time ranges and products
  • Simple to add different products and sell easily with the integrated shopping cart
  • Great tool for multiple users to use and work as a virtual team based on different tasks and range that 1ShoppingCart has
  • Ability to create detailed reports based on sales, customers, and so much more. Very helpful for planning.
  • Ease of use. Very easy to set up and use.
  • Expandability. With the use of various Modules already available it is easy to expand Miva Merchant. If there is not Module available, there are third parties who can make one for you for your custom application.
  • Miva Merchant will work for 95% of the target audience without the need of additional Modules.

Cons

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
  • Miva Merchant should have built in Soft Goods Downloads.
  • Miva Merchant should have a built in way to make a Subscription Site to serve videos and protected content.
  • Miva Merchant should have a built in way to output to a PDF to support catalogs and flyers from Miva Merchant.

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
Miva7.7
Based on 15 answers
Over the past 12 years I have been extremely pleased with my overall experience using Miva Merchant. I have not found a shopping cart as powerful as Miva Merchant for $50/mo. on a dedicated server or $440/mo. on a dedicated server. The added modules, superb support, and constant evolving tools will keep me a customer for years to come!

Usability

No score
No answers yet
No answers on this topic
Miva2.1
Based on 3 answers
I won't say usability is all bad with Miva; basic product configuration isn't complicated and assigning products to categories works well. However, when you go beyond the most elementary tasks, things almost always become needlessly cumbersome and the information stored by the platform is inherently poorly organized. They've really hyped that Miva 9 released last year features a re-worked admin interface, but from our perspective they've simply given it a fresh coat of paint, made the layout passably mobile friendly, but yet still have not in a substantive way addressed the glaring deficiencies at the core of the platform itself. Adding custom admin area bookmarks is a band aid, not a proper fix.

Reliability and Availability

No score
No answers yet
No answers on this topic
Miva9.0
Based on 1 answer
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.

Support

No score
No answers yet
No answers on this topic
Miva5.1
Based on 2 answers
The Miva development staff generally did a good job at implementing requested new features and making functionality revisions. However, the costs can get quite steep depending on what you're asking for. Things more often than not went quite well once a project and its pricing was mutually accepted. However, it can be very difficult to get a human on the phone or by email if there's a genuine emergency. Other reviewers here have had more positive things to say, but in our experience we would be on hold on average for 30 minutes before speaking with someone when calling the tech support line.

Implementation

No score
No answers yet
No answers on this topic
Miva6.0
Based on 4 answers
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.

Alternatives Considered

1SC was chosen years ago for the companies I've used it for. At that point they were one of the only companies offering this kind of service. The ability to have customers all in one place, have opt-ins to keep building the list and ability to add hundreds of products and programs and add these to the website are all reasons the company continues to use 1SC
I have used others, but don't recall all the names. In the end though - we always go back to Merchant. Its just easier, and we have full access to our data.

Scalability

No score
No answers yet
No answers on this topic
Miva10.0
Based on 1 answer
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.

Return on Investment

  • Faster lead conversion, definitely
  • The site grosses over $1 million in its first year with only 12 core skus. This was seen as a success and well worth the initial investment.
  • Easier CMS than we had been used to managing, without limiting open source code options

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Miva

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details