What users are saying about
23 Ratings
19 Ratings
23 Ratings
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Score 5.8 out of 101
19 Ratings
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Score 5.3 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.
No photo available

Miva

Few scenarios would cause me to steer a client toward another platform for a catalog or eCommerce project. Other than the monthly hosting cost (generally around $50 per month for MIVA), comparable platforms offer no great benefit over MIVA. I do have clients that have opted to have small eCommerce projects developed in WordPress, which does often have a lower cost and shorter production time. I would also offer the WordPress option to clients selling soft goods or needing a responsive site as these aren't MIVA features yet.
Timothy Schneider profile photo

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Miva
Product catalog & listings
1ShoppingCart
7.5
Miva
Product management
1ShoppingCart
8.0
Miva
Bulk product upload
1ShoppingCart
9.0
Miva
Branding
1ShoppingCart
7.5
Miva
Mobile storefront
1ShoppingCart
9.0
Miva
Product variations
1ShoppingCart
9.0
Miva
Website integration
1ShoppingCart
7.0
Miva
Visual customization
1ShoppingCart
7.0
Miva
CMS
1ShoppingCart
7.0
Miva

Online Shopping Cart

1ShoppingCart
8.0
Miva
Abandoned cart recovery
1ShoppingCart
9.0
Miva
Checkout user experience
1ShoppingCart
7.0
Miva

Online Payment System

1ShoppingCart
7.5
Miva
eCommerce security
1ShoppingCart
7.5
Miva

eCommerce Marketing

1ShoppingCart
7.5
Miva
Promotions & discounts
1ShoppingCart
8.0
Miva
Personalized recommendations
1ShoppingCart
7.5
Miva
SEO
1ShoppingCart
7.0
Miva

eCommerce Business Management

1ShoppingCart
9.0
Miva
Multi-site management
1ShoppingCart
9.0
Miva
Order processing
1ShoppingCart
9.0
Miva
Inventory management
1ShoppingCart
9.0
Miva
Shipping
1ShoppingCart
9.0
Miva
Custom functionality
1ShoppingCart
9.0
Miva

Pros

  • Email broadcasts are super easy with 1ShoppingCart
  • Affiliate set up and management is easy
No photo available
  • General versatility, though changes commonly require the aid of a true Miva developer to implement
  • Compatible with many payment gateways and a fair assortment of third-party services
  • Developers employed directly by Miva to handle merchant projects are personable and responsive to most requests
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Cons

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
Eliza Hammesfahr Ceci profile photo
  • Prospective and established merchants considering the Miva platform should be warned that they've recently implemented an onerous new fee when more than one person accesses the store admin area at any given time. Specifically, Miva merchants will now be on the hook for $50 per additional simultaneous user per month. If we had remained on Miva, this would have increased our annual costs of using the platform by at least $3,000, perhaps more. The president of Miva claims this is standard for SaaS e-commerce platforms, but I know of none that do and this change makes their platform incredibly unattractive for merchants who expect their business to grow in the future. Furthermore, certain third-party services can be detected by the Miva HQ tracking system as admin users, also triggering an additional seat fee.
  • Exorbitant pricing for adding some basic features that feels like a petty cash grab. For instance, we opted for the $1,000 mobile optimization package and received a bare bones mobile-friendly site with no appearance refinements aside from crudely plopping our logo at the top. They forgot to optimize a few key pages, like the product search results, and it seemed like whoever did it rushed through the work in an hour or two. Other projects they helped with went better, but there's frequently minor coding errors we've had to clean up ourselves.
  • Features released with updates practically always require developer assistance to test and properly enable.
  • Issues that should be treated as bugs are instead left for third-party modules to correct. For example, if a wholesale customer adds items to their cart before logging in, those items retain the standard retail price when the order is placed. We informed Miva tech support of this, expecting that they might look into fixing the problem, but were instead told that we should buy an add-on module that forces a cart recalculation at checkout. Why should this be the responsibility of an extra module to correct? It should be noted that a year or two ago Miva purchased the Emporium Plus plugin catalog, including the cart recalculation module, yet that is still omitted from the core platform.
No photo available

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
Eliza Hammesfahr Ceci profile photo
Miva7.7
Based on 15 answers
Miva Merchant serves its purpose-a great shopping cart that can handle the task of customization and great customer support. We like the look and feel, functionality and versatility. Miva Merchant’s third-party software vendors are also friendly and supportive of their products as well as knowledgeable of Miva Merchant.
No photo available

Usability

No score
No answers yet
No answers on this topic
Miva2.1
Based on 3 answers
I won't say usability is all bad with Miva; basic product configuration isn't complicated and assigning products to categories works well. However, when you go beyond the most elementary tasks, things almost always become needlessly cumbersome and the information stored by the platform is inherently poorly organized. They've really hyped that Miva 9 released last year features a re-worked admin interface, but from our perspective they've simply given it a fresh coat of paint, made the layout passably mobile friendly, but yet still have not in a substantive way addressed the glaring deficiencies at the core of the platform itself. Adding custom admin area bookmarks is a band aid, not a proper fix.
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Reliability and Availability

No score
No answers yet
No answers on this topic
Miva9.0
Based on 1 answer
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.
Chris Janus profile photo

Support

No score
No answers yet
No answers on this topic
Miva5.1
Based on 2 answers
The Miva development staff generally did a good job at implementing requested new features and making functionality revisions. However, the costs can get quite steep depending on what you're asking for. Things more often than not went quite well once a project and its pricing was mutually accepted. However, it can be very difficult to get a human on the phone or by email if there's a genuine emergency. Other reviewers here have had more positive things to say, but in our experience we would be on hold on average for 30 minutes before speaking with someone when calling the tech support line.
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Implementation

No score
No answers yet
No answers on this topic
Miva6.0
Based on 4 answers
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.
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Alternatives Considered

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
No photo available
The closest solution I found to Miva is Magento. Magento seems to be gaining popularity at a rapid pace but I think this is only because they have done a better job at marketing their product (it's an eBay Company). When comparing the two I gave the slight edge to Miva because of it's ability to accomplish tasks "outside of the box" were easier and cost less. In addition you can host Miva on a dedicated server for $440 per month while using Magento's Enterprise edition cost waaaay more than that.
David Limon profile photo

Scalability

No score
No answers yet
No answers on this topic
Miva10.0
Based on 1 answer
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
Chris Janus profile photo

Return on Investment

  • Faster lead conversion, definitely
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  • Using Miva Merchant I have generated $1,000,000 in online revenue within the first year, twice (at two different companies).
  • The built in SEO Friendly links and ability to import/export Meta Tags allowed me to more easily index well for highly competitive keywords in Google's natural SERP's.
  • Miva's built in payment modules allowed my clients to easily accept all major credit cards, PayPal, and Amazon all at checkout which was a contributing factor to higher conversion rates.
David Limon profile photo

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Miva

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details