Likelihood to Recommend
Fileboard is great for all sizes of sales organizations and very useful for those utilizing Salesforce. Their pricing is more affordable than competitors and their people are less pushy. My advice would be to demo the product and see if it fits your needs before looking at the more established and expensive competitors.
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Brainshark is very user-friendly and it’s very easy to create learning content, even a beginner could walk through it fairly easily. They also have a great support team and help site that can pretty much answer any question with video tutorials.
Read full review Pros Excellent tracking of email and alert notifications Great sales analytics that helped forecasting The live demo function was extremely helpful Tight integration into Salesforce Read full review I love how easy creating a Brainshark and their formal learning is to use. Upload an animated Power Point, record audio, add music, or use videos etc. Their formal learning also keeps track of people in classes, allows us to invite people to a curricula, send notifications when classes are added, and update on the fly without having to resubmit all new classes. I also love that people in classes can run their own transcript and see where they are in a program, and if graded how they scored. Read full review Cons My experience with Fileboard has been less than ideal after making the switch from a very similar product. Our sales team as well as our operations team has experienced a number of stability issues on calls with our prospective customers to the point that we are looking for alternative solutions before our contract with fileboard has even expired. I received more complaints from my team in 6 months using Fileboard than 2 years using a competing product. We attempted to part ways mid contract and request a refund for unused access but were rejected and accused of blackmail after I provided two possible outcomes to our situation. One being private resolution and parting ways and second being an honest assessment of my experience with Fileboard and wishing we had stuck with the slightly more expensive solution. Read full review Brainshark has addressed a number of feature enhancements over the past two years...it really performs at a high level on a consistent basis... Ocassionally we run into a large video file >500mb that we have to address directly with support but it does not happen very often... Read full review Likelihood to Renew
Great sales tool especially because we didn't know we needed it... its helped us increase our performance which is ALWAYS important!
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Our customers (internal employees) have expressed desired for online learning and we have received positive feedback on the Brainshark modules used in eLearning and communications. We are also increasing usage at the project level as the word spreads about the benefits of using Brainshark.
Read full review Usability
The vendor offers customer support services that are reliable and diverse and this ensures that users do not get stuck anywhere in using the platform and are able to use with minimal hitches.
Read full review Reliability and Availability
I'm always able to access Brainshark, whether it is to upload, record, share, download, or view presentations. Whenever I do need to contact someone at Brainshark, there is always someone there. I have never had a problem accessing a presentation and any updates to presentations are viewable immediately.
Read full review Support Rating
We've found a few glitches and needed some branding updated. Each time we've called, they were super responsive and cared about my issue as much as I did! They've even helped me (and another vendor) figure out how to have this other outside software integrate with theirs to achieve an even greater presentation. I'm super impressed with their Customer Service people.
Read full review Online Training
The training is easy to use. You can take as little or as much as you need. The instructions are clear and easy to follow. There is a variety of training you can take. There are mini lessons, courses, and webinars. The folks at Brainshark truly want to help you have the best presentation possible.
Read full review Implementation Rating
Their ongoing support after implementation is excellent and easy to access...
Read full review Alternatives Considered
Fileboard has tighter integration into Salesforce and is less expensive.
has a few more bells and whistles that may or may not be needed for your environment.
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There are a lot of sites that allow you to host/share content in the loud. What won for me was their tracking, analytics, and reporting. At the time there was nobody even close to Brainshark and I have not seen anything since that would make me want to switch. I look forward to many years working with them.
Read full review Return on Investment Decreased sales time based on us know what content our prospects were/weren't looking Increased opportunity pipeline Improved our forecasting abilities. Read full review Client satisfaction - we send out summaries of our big webcasts/conference calls via Brainshark. We've received lots of replies stating they love the format because they can consume the information on their own time. Time to market - before Brainshark, it took several days, if not weeks to work with a design team to get professional-looking summaries available. Now, we have the process down to a day or two. Read full review ScreenShots