Likelihood to Recommend
2Checkout is great when you sell software licenses online or when you offer SaaS subscriptions. I don't think it can work in other scenarios.
Chief Technical Officer
MaxprogramsComputer Software, 1-10 employees
- Technical support has been very responsive.
- The overall store management and customization features implemented by FastSpring make it easy for me to update my product listings and add new products.
- The ability to have FastSpring call my license generator at the completion of the order processing is also very important to my business.
.com Solutions Inc.Computer Software, 1-10 employees
- FastSpring makes the process of selling ebooks from my website quite painless and virtually invisible for me. I let FastSpring handle all details of the transactions, and I rarely have to get involved directly with the customers who purchase the books.
- FastSpring is very responsive with respect to technical and customer support. I have had a few occasions when a customer was having difficulty completing a purchase transaction, and FastSpring has always been responsive and helpful in resolving such problems quickly and efficiently.
- FastSpring offers a flexible set of options for customizing ordering pages that can be included in my website. There are many options, such as promotional coupons, discounts, multiple file downloads, and others.
- Local payments methods are an area for improvement. Not all are connected so far.
- Bulk updates for catalogs are missing at the moment, to be added in upcoming releases I hope.
- One issue I have had is when a customer enters his or her email address incorrectly, and consequently does not receive the downloadable files for the book her or she ordered. It would be helpful if FastSpring revised the ordering system to require that the email address be entered twice, or somehow verified, so this issue does not arise in the future.
- Some of the options offered by FastSpring can be tricky to set up, such as setting up a system whereby a customer can order multiple file downloads. It would be helpful if FastSpring could provide "wizards" for setting up ordering pages, rather than just having users choose from options that are not completely user-friendly.
I have been using FastSpring consistently for the past nine years, and I cannot now recall what other products I considered when I selected FastSpring. I am not currently aware of any other company that would handle my type of business any better than FastSpring.
Return on Investment
- Conversion rate has grown up since we started using Avangate Digital Commerce
- Refund rate has descreased also
- FastSpring has had a positive impact on my objective of having a steady income from the sales of ebooks through my website, because it makes it possible for me to market and sell these books worldwide to customers from many countries, without my having to worry about language, currency, or taxes.
Premium Consulting/Integration Services—
Entry-level set up fee?