TrustRadius

365Ticketing vs. Apptentive

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
365Ticketing
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with…
$17
user/month
Apptentive
Score 8.0 out of 10
N/A
Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect…N/A
Pricing
365TicketingApptentive
Editions & Modules
365Ticketing
$17
user/month
No answers on this topic
Offerings
Pricing Offerings
365TicketingApptentive
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
365TicketingApptentive
Top Pros
Top Cons
Best Alternatives
365TicketingApptentive
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Conversica
Conversica
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
365TicketingApptentive
Likelihood to Recommend
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
365TicketingApptentive
Likelihood to Recommend
SC Soft Pepper Solutions SRL-D
No answers on this topic
Apptentive
Apptentive is well suited for getting more feedback from mobile app users. It has all the tools to ask the right questions at the right time. It's less appropriate for simply an app metrics solution. While it provides metrics other mobile platforms would be better at compiling the correct metrics needed for insights.
Verified User
Anonymous
Read full review
Pros
SC Soft Pepper Solutions SRL-D
No answers on this topic
Apptentive
  • Push notifications for app store reviews.
  • Targeted interactions based on in-app events.
  • Easy in-app messaging service for direct access to our support team.
Verified User
Anonymous
Read full review
Cons
SC Soft Pepper Solutions SRL-D
No answers on this topic
Apptentive
  • Apptentive's metrics aren't as customizable as we would like but what it does measure it does a good job at.
  • Managing multiple apps (iOS and Android) can make for extra work because you're duplicating work on Notes and Events.
  • Finding the right way to interact can take multiple tests, surfacing best practices across the industry would be a help.
Verified User
Anonymous
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Alternatives Considered
SC Soft Pepper Solutions SRL-D
No answers on this topic
Apptentive
We thought about Firebase, but we ultimately selected Apptentive because it is brand-agnostic. Using a Google app for an iOS application could have proved disastrous if the support for iOS had been lost down the line.
Verified User
Anonymous
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Return on Investment
SC Soft Pepper Solutions SRL-D
No answers on this topic
Apptentive
  • Apptentive has helped us increase our app store ratings which results in better listings in search results, etc.
  • Apptentive has helped give us better insights from our users.
  • Apptentive has helped us better manage emergencies that we can address without an App Store update now.
Verified User
Anonymous
Read full review
ScreenShots

365Ticketing Screenshots

Screenshot of 365 Ticketing is developed by Soft Pepper, a company specialized in software development, particularly of SaaS IT apps

Apptentive Screenshots

Screenshot of Sentiment and Topic Analysis - The Apptentive dashboard provides key insights into who customers are, what they care about, and how to communicate with them. Apptentive works from day one using machine learning and semantic analysis to bubble up key trends, so the user can stop guessing what customers want and recognize issues not readily seen.Screenshot of The Love Dialog shows how customers feel about a brand and mobile experience by asking one simple question, ‘Do you love our company?’. The Love Dialog allows users to track and analyze customer sentiment over time, and by app version.Screenshot of Apptentive’s Surveys can be changed without updating the app. Collect quantitative data and qualitative information with a tap. Optimized for mobile with in-depth targeting, gather thousands of responses to make faster data-driven decisions.