What users are saying about
4 Ratings
1 Rating
4 Ratings
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Score 9 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

365Ticketing

I would recommend 365Ticketing to anyone who is finding it difficult in managing customer service tickets and tasks using their legacy software. This is the ultimate solution for all of your ticketing management, respecting deadlines and being on top of your deliverables. It is highly versatile and effective in helping you keep tabs on everything from a management perspective as well. 365Ticketing might be less appropriate when you are working internally among your team with fewer client communications - where you want a effective document store and the ability to reference / design and build out flow charts, tech stack diagrams etc. for your typical software / web application development.
Darshil Shah | TrustRadius Reviewer

HaloPSA

We have tried several PSA providers, some well known and others not so much, and HaloPSA was the only one that we found to have the right balance between functionality, usability, and price. The system is really easy to use, comprehensive, very clean and responsive, and what also really pushed it ahead is the excellent support they provide--fast, thorough, and very approachable.
Michael Rubin | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

365Ticketing
8.0
HaloPSA
Organize and prioritize service tickets
365Ticketing
7.0
HaloPSA
Expert directory
365Ticketing
8.0
HaloPSA
ITSM collaboration and documentation
365Ticketing
8.0
HaloPSA
Ticket creation and submission
365Ticketing
8.0
HaloPSA
Ticket response
365Ticketing
9.0
HaloPSA

Self Help Community

365Ticketing
9.0
HaloPSA
Internal knowledge base
365Ticketing
9.0
HaloPSA

Multi-Channel Help

365Ticketing
9.0
HaloPSA
Email support
365Ticketing
9.0
HaloPSA

Pros

365Ticketing

  • It helps in respecting deadlines of the client by effectively managing the tasks as per their priority and due date.
  • Resolves difficulty in effective organization of a zillion tickets that we usually receive for system upgradation.
  • Helps our team be productive and focus on what is important i.e. working on client tasks.
  • Easy to use and scalable.
  • Effective in measuring the utilization and productivity of the team.
Darshil Shah | TrustRadius Reviewer

HaloPSA

  • Support ticket system--Very comprehensive and configurable
  • Great user interface--Modern, intuitive, and fast
  • Fantastic array of integrations available at no extra charge
  • Very competitive price
Michael Rubin | TrustRadius Reviewer

Cons

365Ticketing

  • User Interface can be designed [to be] a little more intuitive
  • Personalization can be used to help user focus on the tasks they are proficient in, e.g. letting the network admin know what pending and unassigned tickets are related to their field when they are almost caught up with their existing work.
  • Effective timeline management feature can be added to make the tool more comprehensive.
Darshil Shah | TrustRadius Reviewer

HaloPSA

No answers on this topic

Alternatives Considered

365Ticketing

The 365Ticketing tool seems to be a good option for us compared to alternatives that we have used up till now - primarily because it has the right number of features that are required for effective ticket management, not too many to overwhelm our platform admin and team and not too few where we would have do most of the organizational tasks. It has got everything you would need for collaborating with your customer effectively and be always on top of your game in helping your clients with all they need.
Darshil Shah | TrustRadius Reviewer

HaloPSA

We have used and tried several other PSA vendors and HaloPSA was our favorite by far. Many others were either much too overly complicated, clunky, slow to respond to issues, incomplete, or they simply failed to deliver on promises made, especially in terms of integrations.
Michael Rubin | TrustRadius Reviewer

Return on Investment

365Ticketing

  • Increase in organizational abilities.
  • Increased adherence to customer's SLAs and deadlines due to tasks prioritization.
  • Effectively collaborate with customer on a single platform.
Darshil Shah | TrustRadius Reviewer

HaloPSA

  • Our teams have been brought closer together
  • We are more accessible to our clients thanks to HaloPSA
  • All aspects of the business are covered under one system
Michael Rubin | TrustRadius Reviewer

Screenshots

Pricing Details

365Ticketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

365Ticketing Editions & Modules

Edition
365Ticketing$171
  1. user/month
Additional Pricing Details

HaloPSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

HaloPSA Editions & Modules

On-premise Edition
All-inclusive PSA Software$291
  1. per user/month
SaaS Edition
All-inclusive PSA Software$291
  1. per user/month
Additional Pricing Details
15% discount for all charities, educational institutions and non-profit organisations.

Rating Summary

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