365Ticketing vs. SolarWinds Web Help Desk (WHD)
365Ticketing vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
365Ticketing | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
365Ticketing | SolarWinds Web Help Desk (WHD) | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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365Ticketing | SolarWinds Web Help Desk (WHD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | - (0 ratings) | 10.0 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
365Ticketing | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | SolarWinds |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | SolarWinds |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | SolarWinds |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | SolarWinds |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | SolarWinds |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | SolarWinds |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | SolarWinds |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | SolarWinds |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | SolarWinds |
ScreenShots | 365Ticketing Screenshots | SolarWinds Web Help Desk (WHD) Screenshots |