3veta vs. GoTo Connect

Well, for anyone who delivers trainings or does consultations and wants to do this online and look professional, 3veta gives everything you need. It's a nice package of the key features and tools for an online office.

GoTo Meeting was not suitable for Internal meetings where you just needed a quick connect with your team. The reason we bought GoTo Meeting in the first place as it was the best tool for hosting webinars with our clients. Each Account Manager had 60 accounts and instead of hosting 60 induvial meetings, we would host webinars and office hours with GoTo meet so we could share the recordings and it has great presenter mode

Incentivized

• Control of [the] video and audio of all attendees except the host [all with] one click
• Getting fast answers from participants with a simple poll option
• Branded meeting rooms
• Booking meetings right away
• Sharing meeting links from the platform directly

• successfully sends phone calls to another remote or cell number.
• Allows an organization to have all employees on one phone network, whether in an office, at home, or on the road.
• Video conferencing can be done on one system with all staff!

Incentivized

• It would be good to have some more options for website customization.

• The mobile app struggles sometimes with not ringing when a call is coming in - fighting against smartphones constantly trying to optimize battery usage.
• Support used to be stellar under Jive, but is now offshored and difficult to work with sometimes, especially for least-cost routing issues.
• We were unable to port in some of our numbers

They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move

Incentivized

Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.

Incentivized

We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.

Incentivized

There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.

Incentivized

I had only ever used the support team once, so my opinion is not based on extensive experience. Only for the initial onboarding period of time were they communicated with. All went smoothly, but I can't speak to larger issues that may occur and how the team responds

Incentivized

We implemented GT and NicenConnect MAX simultaneously, so it's hard to separate the struggles with one vs. the other. It was a rough transition honestly. We had many 'bugs' with both systems, our IT folks were troubleshooting and calling customer support constantly, we had some computers which met all company standards, but would not allow the new programs to work, and we had and still have far too many dropped calls and bad connections.

Incentivized

Using 3veta I pay only one monthly subscription (and not three or four). This is cheaper and a lot more convenient for me.

We selected GoToConnect after using Aircall and RingCentral in the past. I cannot say why we switched to GoToConnect (I did not make that decision). We ultimately left GoToConnect for Zoom Phone due to better admin control, user sentiment/support, lower pricing, and a stronger Salesforce integration.

Incentivized

Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.

• Hard to estimate

• Our ROI has paid off since we signed on with Connect and now Rescue!
• The simplicity and small foot print allows for easy installation on our LapTops.
• The ability to track the Work being done by saving the notes.
• The ability to Chat is instantaneous.

Incentivized