From Meh to Marvelous: My honest review of GoTo Connect.
December 11, 2023
From Meh to Marvelous: My honest review of GoTo Connect.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
Before using GoTo Connect, our communication infrastructure was haphazard. We tried and used traditional phone lines and individual video conferencing tools which was quite inefficient and frustrating. We are a team with a remote workforce spread across different time zones, we still rely a lot on GoTo Connect to collaborate and manage our communication needs. GoTo Connect is a comprehensive solution and has reduced to a large extent the need for expensive on-premise phone systems and recurring IT maintenance costs.
- GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
- I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
- It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
- They need to make sure the desktop and mobile apps have the same features and functionalities and offer a consistent UX because the experience on the desktop app and mobile app differs a lot.
- It's definitely a reliable tool but calls sometimes experience audio dropouts and technical glitches, which disrupt meetings and conferences in progress.
- The reporting system is basic and needs much improvement as it doesn't offer detailed insights and exporting data from the reporting system is a bit challenging at times.
- Before switching to GoTo Connect, our business was juggling a complex mix of communication tools. Now we got rid of several redundant subscriptions, resulting in a 20% reduction in our communication software costs.
- It's very easy to set up and manage, even for non-technical users.
- It allows us to work from anywhere and was especially beneficial during the pandemic, as it has allowed us to continue working without any major disruption.
GoTo Connect has consolidated all of our communications needs into one platform because we were using a hodgepodge of different systems for our phones, meetings and messaging. We no longer have to worry about switching between different systems or missing important messages. I can now easily communicate with my team members, regardless of their location because the unified admin tool in GoTo Connect helps to manage my entire communication system from one location.
During the pandemic, when Zoom experienced huge outages with frustrating choppy audio and call drops, GoTo Connect remained consistently reliable. I was actively looking for ways to improve communication and collaboration within my team and GoTo Connect's very impressive uptime of 99.99% was a major attraction for me. Its call quality was excellent, even on a weak/low-bandwidth internet connection (because of adaptive bitrate technology) because everyone in my team didn't have a strong /high-bandwidth internet connection compared to the office internet connection when we were compelled to WFH.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes