Basic but does the job
December 11, 2023

Basic but does the job

Ryan Church-Michael | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

I use this to join and host business meetings or training sessions. This can be with other members of staff or new employees sometimes with staff from other companies. This allows me to have safe and easy to use virtual conversations from the comfort of my home or local office which relaying on everyone else to spend on travel for on site meetings
  • Easy to use and manage functionalities
  • HD video capacity meaning for sharp graphics
  • can switch between phone and laptop
  • Desktop and mobile apps have different features
  • price is quite high
  • Not well marketed
  • Not everyone has it so cant be used for everyone meaning we still relay on teams
  • saved on travel costs in high budget seasons
  • inducted more new starts from home
You could do everything you needed to on the meeting. I used it mainly for training sessions so I needed to be able to speak, hear and showcase and I was able to do all of that on the system, the ease of use really helped me help others during the sessions
Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features

Do you think GoTo Connect delivers good value for the price?

No

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

No

It's well suited for smallish ish meetings for cross country employees to save on travel, which good graphics and HD quality you can easily see who you are speaking with and this helps also to showcase products as part of a training environment. It is not as good with larger groups so i would be more likely to use Zoom or Teams

GoTo Connect Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
7
User templates
8
Call reports
7
Directory of employee names
8
Answering rules
7
Call recording
8
Call park
6
Call screening
8
Message alerts
7
Video conferencing
8
Audio conferencing
7
Video screen sharing
9
Instant messaging
7
Mobile app for iOS
8
Mobile app for Android
Not Rated