Item: GoTo Connect
Rating: 9
Author: Meagan Peters, CHDM

Use Cases and Deployment Scope

Go To Connect was one of many meeting services we used in my client services role. We would use Microsoft terms internally but we found the best webinar software for our needs was GoTo Connect. It was easy to use, intuitive and solved a problem it took a while for our team to solve. We loved the recording feature that we could send our recorded webinars out to after the meeting. We could host ample users in our meetings and there were great presenter features that allowed us to mute all users, engage during the call and more. We loved this piece of software and I was always happy with the services it provided.

Pros and Cons

Record feature to send out after the webinars we hosted
Presenter features like muting all participants
The software was easy to use for both presenters and attendees

Sometimes there were technical errors with connectivity and users were unable to connect and join but they've worked out many of those kinks

Return on Investment

This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it
As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics
We were able to view attendee analytics and send messages for re-engagement

Implementation Rating

I did not use VoIP

All in One Platform

We knew that all these tools were available to us but we only needed this service for one purpose. But we chose to use this over many other webinar tools.

Alternatives Considered

Microsoft Teams, Skype for Business, now part of Microsoft Teams and Zoom

I personally felt that Skype and Zoom were living in the past while GoTo Meeting was excelling ahead of the competition. Microsoft Teams was more of an internal tool.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

Other Software Used

Slack, monday.com, Expensify

Likelihood to Recommend

GoTo Meeting was not suitable for Internal meetings where you just needed a quick connect with your team.

The reason we bought GoTo Meeting in the first place as it was the best tool for hosting webinars with our clients. Each Account Manager had 60 accounts and instead of hosting 60 induvial meetings, we would host webinars and office hours with GoTo meet so we could share the recordings and it has great presenter mode.

GoTo Connect - A wonderful tool for Webinars

Overall Satisfaction with GoTo Connect