8x8 Contact Center vs. Intelligent Contacts
8x8 Contact Center vs. Intelligent Contacts
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Intelligent Contacts | Mid-Size Companies (51-1,000 employees) | Inbound/Outbound Omnichannel Contact Center Software An auto dialer using machine learning and predictive analytics to increase agent productivity. Key ROI metrics: 4 predictive algorithms cut agent idle with more right party contacts and fewer dropped calls Answering Machine Detection rates to increase agent talk time Reduce operational costs through a unified / omnichannel communication platform that includes (calling, SMS, email,… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Intelligent Contacts | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Intelligent Contacts | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Intelligent Contacts | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (6 ratings) | - (0 ratings) |
Usability | 8.2 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.3 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Intelligent Contacts | |
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Likelihood to Recommend | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Pros | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Cons | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Usability | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Reliability and Availability | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Performance | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Support Rating | 8x8, Inc. | Intelligent Contacts No answers on this topic |
In-Person Training | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Online Training | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Implementation Rating | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Alternatives Considered | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Scalability | 8x8, Inc. | Intelligent Contacts No answers on this topic |
Return on Investment | 8x8, Inc. | Intelligent Contacts No answers on this topic |
ScreenShots |