8x8 Contact Center vs. VQ Online by VereQuest
8x8 Contact Center vs. VQ Online by VereQuest
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
VQ Online by VereQuest | N/A | VQ Online from VereQuest is design to streamline the QA process across channels and functions to maximize the insight gathered to free up valuable QA analysts’ time. It is presented as a solution for large, multi-site, multi-channel centers with internal and external QA functions who want to expand or consolidate QA results and who need a system for managing the QA process. It is additionally presented as a solution for small, single-site centers that are currently using spreadsheets or other… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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8x8 Contact Center | VQ Online by VereQuest | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | VQ Online by VereQuest | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | VQ Online by VereQuest | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.4 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | VQ Online by VereQuest | |
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Likelihood to Recommend | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Pros | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Cons | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Likelihood to Renew | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Usability | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Reliability and Availability | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Performance | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Support Rating | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
In-Person Training | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Online Training | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Implementation Rating | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Alternatives Considered | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Scalability | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
Return on Investment | 8x8, Inc. | VereQuest Incorporated No answers on this topic |
ScreenShots |