8x8 Express (discontinued) vs. Cisco Desk Series

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

Incentivized

Where it's well suited, I kind of covered this earlier with our different areas, being able to call out to emergency services, be able to accept phone calls from all the different patients that need to have their medications. And with some of the medications it has an hour from compounding to delivering before it expires. So having that desk phone is very key to making sure patients are getting their needed medications or it's not so suited. I don't think that there really is a place where it's not suited because you need a phone to be able to do business.

Incentivized

• So easy to use!
• Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
• Telephone services without all the fees of a landline service
• Auto attendant, offering recordings of our messages

Incentivized

• The video conferencing feature is very good and it makes it very easy for multiple stake holder's calls
• The extended monitor feature makes the job easy by simply connecting it and using it
• Webex assistant and as we use the Cisco Webex Desk Pro platform it becomes easy walkthrough

Incentivized

• We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.

Incentivized

• The WebRTC function that's used for certain meeting types should include a progress bar. A lot of users think the device is frozen.
• At entry, the price was a bit high. I haven't bought one recently.
• More backgrounds would be nice.

Incentivized

Simple, Fantastic and always improving with software upgrades

Incentivized

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Incentivized

I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.

Incentivized

8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.

Incentivized

Organisation decided to went ahead with Cisco Webex Desk Pro becase of these following key differences: 1.- Microphone: Advanced noise-canceling microphone array vs Built-in microphone with Logitech MeetUp. 2.- Speakers: Superior Sound system vs Built-in speakerphone with Logitech MeetUp. 3.- Display: 27-inch 4K touchscreen vs. No touchscreen with Logitech MeetUp. Cisco TAC support is great.

Incentivized

• Being able to listen to phone calls when there is a discrepancy
• Keeping the honest honest by knowing we can listen to calls
• Easy to communicate internally, been very helpful and time saving

Incentivized

• For team work, projects are completed sooner and you can make a profit
• Saving time and this means the possibility of more profit
• If the number of projects is large, the investment will return quickly
• The software license fee is too high

Incentivized