What users are saying about
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Top Rated
471 Ratings

8x8 X Series

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Top Rated
471 Ratings
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Score 8.3 out of 100
2 Ratings
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Score 9.2 out of 100

Feature Set Ratings

  • Vertical Wave IP ranks higher in 3 feature sets: Cloud PBX, Call Management, Mobile apps

Cloud PBX

8.5

8x8 X Series

85%
10.0

Vertical Wave IP

100%
8x8 X Series ranks higher in 3/5 features

Hosted PBX

8.2
82%
133 Ratings
10.0
100%
1 Rating

Multi-level Interactive Voice Response (IVR)

10.0
100%
49 Ratings
10.0
100%
1 Rating

User templates

8.2
82%
142 Ratings
N/A
0 Ratings

Call reports

8.0
80%
181 Ratings
N/A
0 Ratings

Directory of employee names

8.3
83%
201 Ratings
10.0
100%
1 Rating

Call Management

8.5

8x8 X Series

85%
10.0

Vertical Wave IP

100%
Vertical Wave IP ranks higher in 5/5 features

Answering rules

8.3
83%
241 Ratings
10.0
100%
1 Rating

Call recording

9.0
90%
200 Ratings
10.0
100%
1 Rating

Call park

8.1
81%
189 Ratings
10.0
100%
1 Rating

Call screening

8.2
82%
180 Ratings
10.0
100%
1 Rating

Message alerts

8.8
88%
234 Ratings
10.0
100%
1 Rating

VoIP system collaboration

8.4

8x8 X Series

84%

Vertical Wave IP

Feature Set Not Supported
N/A
8x8 X Series ranks higher in 4/4 features

Video conferencing

7.7
77%
120 Ratings
N/A
0 Ratings

Audio conferencing

8.2
82%
170 Ratings
N/A
0 Ratings

Video screen sharing

8.9
89%
73 Ratings
N/A
0 Ratings

Instant messaging

8.7
87%
103 Ratings
N/A
0 Ratings

Mobile apps

8.6

8x8 X Series

86%
10.0

Vertical Wave IP

100%
Vertical Wave IP ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
190 Ratings
10.0
100%
1 Rating

Mobile app for Android

8.6
86%
147 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Vertical Wave IP is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

8x8 X Series

83%
282 Ratings
10.0

Vertical Wave IP

100%
1 Rating

Likelihood to Renew

9.9

8x8 X Series

99%
15 Ratings

Vertical Wave IP

N/A
0 Ratings

Usability

9.4

8x8 X Series

94%
41 Ratings

Vertical Wave IP

N/A
0 Ratings

Availability

9.6

8x8 X Series

96%
8 Ratings

Vertical Wave IP

N/A
0 Ratings

Performance

9.7

8x8 X Series

97%
8 Ratings

Vertical Wave IP

N/A
0 Ratings

Support Rating

7.5

8x8 X Series

75%
173 Ratings

Vertical Wave IP

N/A
0 Ratings

In-Person Training

10.0

8x8 X Series

100%
1 Rating

Vertical Wave IP

N/A
0 Ratings

Implementation Rating

9.5

8x8 X Series

95%
13 Ratings

Vertical Wave IP

N/A
0 Ratings

Configurability

8.4

8x8 X Series

84%
5 Ratings

Vertical Wave IP

N/A
0 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings

Vertical Wave IP

N/A
0 Ratings

Ease of integration

9.4

8x8 X Series

94%
4 Ratings

Vertical Wave IP

N/A
0 Ratings

Product Scalability

9.2

8x8 X Series

92%
6 Ratings

Vertical Wave IP

N/A
0 Ratings

Professional Services

8.9

8x8 X Series

89%
7 Ratings

Vertical Wave IP

N/A
0 Ratings

Vendor post-sale

9.4

8x8 X Series

94%
4 Ratings

Vertical Wave IP

N/A
0 Ratings

Vendor pre-sale

9.7

8x8 X Series

97%
4 Ratings

Vertical Wave IP

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

8x8 X is well suited for our company. Generally, there are no dropped calls. Our employees spend a lot of time on the phone with clients. Faxes go through smoothly and are received smoothly. Updates are done on a continuous basis. Great product for our company and our employees.
Read full review

Vertical Communications

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Read full review

Pros

8x8, Inc.

  • 8x8 it very easy to use and navigate.
  • 8x8 works well with the app as well so I can use it on my personal phone and on the go.
  • 8x8 is good at communicating and sending me emails whenever there is a new service on the program that is available.
Read full review

Vertical Communications

  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Read full review

Cons

8x8, Inc.

  • I'd like the ability to delete old chat/SMS messages
  • When I delete a voicemail, I'd like to see a popup that gives me the option to delete the incoming phone number simultaneously instead of having to hop between "Calls" and "Voicemail".
  • When setting up new users and inviting them to download and install the desktop app, it would be nice if the invite could come from my company email rather than having to warn the new user to be on the lookout for an email from 8x8. I always have to send an email reminder to the new user who may have deleted the email from 8x8 because they didn't recognize it. This adds extra steps as an admin to the process.
Read full review

Vertical Communications

  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
Read full review

Pricing Details

8x8 X Series

Starting Price

$12 Per User/Per Month

Editions & Modules

8x8 X Series editions and modules pricing
EditionModules
8x8 Express$121
X2$242
X4$443

Footnotes

  1. Per User/Per Month
  2. Per User/Per Month
  3. Per User/Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Vertical Wave IP

Starting Price

Editions & Modules

Vertical Wave IP editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    8x8, Inc.

    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Read full review

    Vertical Communications

    No answers on this topic

    Usability

    8x8, Inc.

    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Read full review

    Vertical Communications

    No answers on this topic

    Reliability and Availability

    8x8, Inc.

    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Read full review

    Vertical Communications

    No answers on this topic

    Performance

    8x8, Inc.

    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Read full review

    Vertical Communications

    No answers on this topic

    Support Rating

    8x8, Inc.

    I am not impressed with the response to tickets we input. I never feel like they take the time to fully understand our issue. For instance, we could not record a new VM and save it. We tried everything. No one suggested deleting old messages (which we did after the call and it seemed to help), no one gave alternate solutions, and no one really seemed to understand the urgency of the matter. I would much rather have a point person or team I turn to for problems rather than just calling in and getting someone that does not understand our business, how we use the product, etc.
    Read full review

    Vertical Communications

    No answers on this topic

    In-Person Training

    8x8, Inc.

    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Read full review

    Vertical Communications

    No answers on this topic

    Implementation Rating

    8x8, Inc.

    The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
    Read full review

    Vertical Communications

    No answers on this topic

    Alternatives Considered

    8x8, Inc.

    The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
    Read full review

    Vertical Communications

    No answers on this topic

    Contract Terms and Pricing Model

    8x8, Inc.

    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Read full review

    Vertical Communications

    No answers on this topic

    Scalability

    8x8, Inc.

    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Read full review

    Vertical Communications

    No answers on this topic

    Professional Services

    8x8, Inc.

    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Read full review

    Vertical Communications

    No answers on this topic

    Return on Investment

    8x8, Inc.

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Read full review

    Vertical Communications

    • Good call tracking and automated systems allows for less staff and accurate metrics
    Read full review

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