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285 Ratings

8x8 X Series (Formerly Virtual Office)

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285 Ratings
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Score 7.2 out of 100
2 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Vertical Wave IP
10.0
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Vertical Wave IP
10.0
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.7
Vertical Wave IP
10.0
User templates
8x8 X Series (Formerly Virtual Office)
6.9
Vertical Wave IP
10.0
Call reports
8x8 X Series (Formerly Virtual Office)
6.9
Vertical Wave IP
10.0
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Vertical Wave IP
10.0

Call Management

8x8 X Series (Formerly Virtual Office)
7.6
Vertical Wave IP
10.0
Answering rules
8x8 X Series (Formerly Virtual Office)
7.3
Vertical Wave IP
10.0
Call recording
8x8 X Series (Formerly Virtual Office)
7.8
Vertical Wave IP
10.0
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Vertical Wave IP
10.0
Call screening
8x8 X Series (Formerly Virtual Office)
7.3
Vertical Wave IP
10.0
Message alerts
8x8 X Series (Formerly Virtual Office)
8.0
Vertical Wave IP
10.0

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.3
Vertical Wave IP
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.9
Vertical Wave IP
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.7
Vertical Wave IP
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Vertical Wave IP
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.6
Vertical Wave IP

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.3
Vertical Wave IP
10.0
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.1
Vertical Wave IP
10.0
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.5
Vertical Wave IP
10.0

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Vertical Wave IP

  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • At times call quality with callers outside the 8x8 system at times is poor.
  • Voicemail boxes are not very large, and can fill quickly.
  • A means to mark all received faxes at one time as read within Virtual Office would be nice.
Christopher Alcumbrack | TrustRadius Reviewer

Vertical Wave IP

  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 13 answers
I have found both the use, and administration of 8x8 to be very straight forward. After a brief period of familiarization all of my users have found the use of the system quite simple. The system is scalable in some regards as it allows for simple use, or more broad usage of features. You can simply have a desk phone, and use the system like a simple phone. Or you can use the Virtual Office program and app to use all of the features offered.
Christopher Alcumbrack | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.7
Based on 104 answers
Very easy to use. In this day of age, finding a company with a great product, competitive pricing and top ofthe line customer service is hard to do. We found it with 8x8 and look forward to using it for many years to come.We also will be happy to recommend it to anyone else who is looking for suggestions.
Tim Layton | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.3
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

If I had a choice to pick otherwise, I would. I came into the company when they already had 8x8 and it is such an issue. The fact that you have to have the VO AND the VCC open at the same time, llike why? I would definitely not choose them over quite a few companies.
Josh Kim | TrustRadius Reviewer

Vertical Wave IP

No answers on this topic

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Vertical Wave IP

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • We were able to use desk phones we already had minimizing the initial investment.
  • It allowed us to transition to remote work seamlessly when the need arose.
  • Users required less training because the features were similar to other commonly used phone systems.
Bret Miller | TrustRadius Reviewer

Vertical Wave IP

  • Good call tracking and automated systems allows for less staff and accurate metrics
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vertical Wave IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.0
Vertical Wave IP
10.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
Vertical Wave IP

Usability

8x8 X Series (Formerly Virtual Office)
7.7
Vertical Wave IP

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Vertical Wave IP

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Vertical Wave IP

Support Rating

8x8 X Series (Formerly Virtual Office)
5.7
Vertical Wave IP

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.3
Vertical Wave IP

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Vertical Wave IP

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