9 Spokes vs. Astera ReportMiner

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

Incentivized

Astera ReportMiner is well suited for those who work with EMR Data or business operations data where different platforms may report on similar data but not everything is the same between the different systems and how they export their data. It works especially well when systems can't edit their exports so you need to clean up data a lot before they are combined into a single file. It is less appropriate a solution when you are trying to combine large data, let's say thousands of files and need some sort of platform to deduce analytic patterns out of it. This is more used for data preparedness rather than big data analysis. This may have changed with recent updates, however they do not do a good job of updating customers on new releases so keeping track of their developments is something worth doing if data management is an important part of your/your company's role.

• Grouping several apps in one place for easy viewing.
• Clean dashboard interface that looks uncluttered when viewing several apps at once.
• Setting up the apps is a breeze when the platform supports them.

Incentivized

• ReportMiner's OCR accuracy is flawless to my experience. I use the program to pull values from check details, and have yet to find an error.
• ReportMiner's interface is easy to learn. I never even got formal training on the program. I watched some YouTube videos and learned as I went.
• ReportMiner training personnel is very knowledgeable and quick to respond. Anytime I ran into a problem I could not figure out on my own, they would get back with me within a half a day.

• Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
• iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.

Incentivized

• Could provide some features to help with advanced analytics for big data. (i.e. larger data sets)
• Too much clutter on their Youtube page, they should highlight the tutorials so they are easier to find for new users. Get rid of old tutorial video playlists so the organization is clean and up to date.
• Have sales rep follow up with customers to offer product updates, new product releases, and do check ins to see if customers have suggestions for feature improvement.

It is the best way to get a multi line record from pdf to Excel in one row.

Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.

Incentivized

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.

Incentivized

I have never actually used another program like ReportMiner. Before I was just using PDF viewers such as Adobe that had OCR capabilities. I would have to select a range of numbers and copy and paste to Excel. It was tedious, slow, and sometimes error prone. I chose to learn ReportMiner because it saves me at least 4 times the amount of time I would have to use by copy and pasting.

• Efficient and automated data extraction. Saves time and resources.
• User-friendly interface and good documentation. It is therefore easiest to learn and apply in a short time.
• Documents, which have various formats of data tables or arrangement, needed a lot of manual fixing. So it required a lot of time for validation and quality control.