Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Absolute Visibility
Score 8.1 out of 10
N/A
Absolute Visibility is an adaptive endpoint security solution. It provides users with a persistent connection to all of their endpoints and the data they contain. The vendor says, by maintaining a two-way connection with each device, users have the insight they need to assess risk and apply remote security measures so they can protect each endpoint and the sensitive data it contains. This insight is delivered through a cloud-based console that requires no additional IT…N/A
Freshservice
Score 8.7 out of 10
N/A
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
$19
Per Month Per User
Pricing
Absolute VisibilityFreshservice
Editions & Modules
No answers on this topic
Starter
$19.00
Per Month Per User
Growth
$49.00
Per Month Per User
Pro
$95.00
Per Month Per User
Enterprise
$119
Offerings
Pricing Offerings
Absolute VisibilityFreshservice
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Absolute VisibilityFreshservice
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Absolute VisibilityFreshservice
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Absolute Visibility
-
Ratings
Freshservice
8.2
112 Ratings
1% above category average
Organize and prioritize service tickets00 Ratings9.0112 Ratings
Expert directory00 Ratings7.578 Ratings
Service restoration00 Ratings7.063 Ratings
Self-service tools00 Ratings8.4102 Ratings
Subscription-based notifications00 Ratings8.581 Ratings
ITSM collaboration and documentation00 Ratings8.693 Ratings
ITSM reports and dashboards00 Ratings8.397 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Absolute Visibility
-
Ratings
Freshservice
7.7
90 Ratings
6% below category average
Configuration mangement00 Ratings8.483 Ratings
Asset management dashboard00 Ratings7.988 Ratings
Policy and contract enforcement00 Ratings6.762 Ratings
Change management
Comparison of Change management features of Product A and Product B
Absolute Visibility
-
Ratings
Freshservice
8.2
84 Ratings
2% below category average
Change requests repository00 Ratings8.478 Ratings
Change calendar00 Ratings7.964 Ratings
Service-level management00 Ratings8.278 Ratings
Best Alternatives
Absolute VisibilityFreshservice
Small Businesses
NinjaOne
NinjaOne
Score 9.2 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Citrix Endpoint Management
Citrix Endpoint Management
Score 8.3 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Absolute VisibilityFreshservice
Likelihood to Recommend
9.5
(2 ratings)
9.0
(113 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(2 ratings)
Usability
-
(0 ratings)
9.1
(6 ratings)
Support Rating
-
(0 ratings)
8.4
(77 ratings)
Implementation Rating
-
(0 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
Absolute VisibilityFreshservice
Likelihood to Recommend
Absolute
I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.
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Freshworks Inc
Freshservice is a complete ITSM solution. I have used some others over the years and moved away from them to Freshservice. I have implemented Freshservice in 2 new roles over the years, and everyone has loved it. The functionality that it incorporates, enabling IT teams to become ITIL compliant is truly useful. Compared to 5 other ITSM tools that I have used over the last 10 years, Freshservice is far better.
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Pros
Absolute
  • I tracked a stolen computer all the way to Africa from USA and disabled it.
  • I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
  • Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.
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Freshworks Inc
  • Workflow automation
  • Knowledge base articles for users and agents
  • easy to add categories & sub category and make them compulsory so that ticket cannot be closed without filling the information
  • it works with email address very simple to create different department and queues
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Cons
Absolute
  • I do not know where I would consider this product to be deficient in functionality, difficult to use or any major changes that needed to be addressed.
  • I wish the pricing of this product was a little lower, but I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information.
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Freshworks Inc
  • Change Management - Current system is geared towards full software or system change management. It would be great to have a simple Yes/No approval without having to utilize their workflow tools.
  • Data selection filters - Overall, their data filters are very good, but it would be useful to have "Last Week" and "Last Month" in the date selectors.
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Likelihood to Renew
Absolute
No answers on this topic
Freshworks Inc
It's overall value in our organization is extremely high and it has become an essential part of our business.
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Usability
Absolute
No answers on this topic
Freshworks Inc
On the I.T. side, the time to ramp up and understand how FreshService operates only took a few hours. After that, it was off to the races with configuration and customization. From the start, with minimal assistance, our end users found FreshService to be incredibly intuitive. At launch, we expected most to submit tickets via email, however, our analytics has shown that end-users actually prefer the portal for managing their I.T. tickets.
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Support Rating
Absolute
No answers on this topic
Freshworks Inc
I contacted support once and the person handling the request was very helpful. The staff is very competent. In my opinion communication could be improved as the level of spoken English is very high. I was unable to understand some words, in fact two people participated in the second meeting.
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Implementation Rating
Absolute
No answers on this topic
Freshworks Inc
think of what you want to do with FreshService : a clean start or a migration. Migration can be done with csv files, it's easy to do but you need to test it first.
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Alternatives Considered
Absolute
I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.
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Freshworks Inc
I've used monday.com for ticketing, but Freshservice is made for it and the asset management feature adds value. NinjaOne's ticketing is not built out so we only use it for its RMM features. Atera has a nice ticketing platform and looks similar to Freshservice but they do not have an onboarding feature and other integrations that Freshservice has
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Return on Investment
Absolute
  • Recovery of stolen assets.
  • After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
  • It deterred pawn shops from accepting our stolen machines.
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Freshworks Inc
  • Freshservice has allowed our organization to better track the amount of tickets that come in for a particular individual. This allows us to better support a user that is having multiple of the same issue over an extended period.
  • The communication to the user has greatly increased due to the automated messages that Freshservice has built in.
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ScreenShots

Absolute Visibility Screenshots

Screenshot of Endpoint Data Discovery SummaryScreenshot of Create Smart Device GroupsScreenshot of Software Overview ReportScreenshot of Create Policy GroupsScreenshot of Endpoint Data Discovery Match Score SummaryScreenshot of Endpoint Data Discovery Reporting Data

Freshservice Screenshots

Screenshot of Android App SupportScreenshot of Asset ManagementScreenshot of Project ManagementScreenshot of Asset ManagementScreenshot of Change ManagementScreenshot of Project Management